Phindile Mbeje
Reliable Customer Service & Call Centre Agent with 2+ years experience in inbound/outbound calls, IT helpdesk, and first-line support
About
Reliable Customer Service & Call Centre Agent with 2+ years experience in inbound/outbound calls, IT helpdesk, and first-line support. Strong communicator with proven ability to handle conflict, meet SLA targets, and work under pressure. Comfortable with shift work, targets, and learning new systems quickly.
Experience
Field researcher - Plus94
(2025-01 - 2025-12)
- Conducted interviews and surveys, ensured data accuracy.
- Maintained clear communication with respondents and team.
Service Desk/Call centre Agent - Merchants
(2023-01)
- Handled inbound/outbound calls, emails, and chats for IT support
- Logged and resolved tickets for password resets, Outlook, VPN, printers
- Maintained SLA response and resolution targets
- Escalated complex issues with clear, accurate notes to L2/L3
IT support intern - Internet solutions/Dimensions Data
(2019-01 - 2021-12)
- Provided first-line support via phone, chat, email
- Replicated issues, checked recent changes, escalated with clean handover
- Updated tickets and ensured SLA compliance
Retail merchandiser - RNA distribution
(2017-01 - 2018-12)
- Serviced 5 stores daily, implemented planograms and displays.
- Managed stock rotation, returns, and POS compliance.
Education
Matric - Namaneni high school (2007-12)
Diploma - End User Computing & PC Repair - Tswane north college (2010-12)
NQF4 - Technical Support - Africa tikkun skills development (2018-12)
