Phindile Mkhungo

I am a Supply Chain Management graduate with two years of hands-on experience as a Stock Clerk and an additional two years in Customer Service. Through my previous roles, I have gained a strong foundation in inventory management, order processing and customer interactions which has enhanced my organization, communication and problem-solving skills. I am eager to take the next step in my career by applying my knowledge and experience to supply chain management position.

I am motivated to grow within a company, continuously learn, and contribute to improving operational efficiency, with my background in stock management.

Customer Service Representative - CCI SA

(2023-05)

• Delivering high-quality Customer Service, addressing inquiries, complaints and request through phone, email.
• Assisted an average of 50 customer per day, ensign a positive experience and efficient issue resolution
• Maintained up to date knowledge at product offering policies and procedure to provide accurate information to customers.
• Documented and tracked customers interaction and resolution in the company CRM system
• Handled customer feedback, both positive and negative with professionalism and courtesy.

Stock Clerk - Sfiso Sethu Solutions - Durban

(2020-01 - 2022-09)

Contract ended

• Managed inventory for the shop, ensuring that parts, tools and supplies were well -stocked and organized.
• Received and processed shipments at parts, materials and equipment needed for vehicle repairs and maintenance.
• Kept track of inventory levels using a stock management system, updating records as items were used or restocked
• Prepared and maintained stock reports proving update on stock levels and ordering equipment's to the shop manager
• ensure proper storage of items to prevent damage and maintain a safe working environment
• Assisted mechanics by providing the necessary parts and tools in a timely and efficient manner.
• Check and verify purchase orders, delivery note and packaging slips to ensure items match.
• develop and maintain relationships with suppliers
• Use Microsoft and Excel

Diploma - Logistics and Supply Chain Management - Rosebank College The Independent Institute Education (2021-01 - 2025-05)

Bachelor of Business Administration - Logistics and Supply Chain Management - Rosebank College The Independent Institute Education (2025-02)

Senior Certificate - Pinetown Girls High School (2019-12)