Phindile Zwane

I have Interpersonal skill, great communication skills and have strong work ethics, computer literate, bilingual and able to handle pressure also have good reference. I truly believe that one should be passionate about one's job and success will follow naturally. For out in the world success begins with a person's will. Loyalty and dedication are also important stepping-stones

Collections Consultant - M-Sure Financial Services

(2023)

• Contacting Debtors: Reaching out via phone, email, or WhatsApp to negotiate repayment.
• Negotiating Payment Plans: Setting up affordable, structured instalment schedules for overdue accounts.
• Assessing Financial Situations: Reviewing debtor profiles to determine their ability to pay.
• Finding mutually beneficial financial agreements under pressure.
• Explaining complex payment terms clearly and assertively.
• Handling sensitive financial distress situations with tact and respect.
• Resolving disputes regarding incorrect billing or missing payments.

Sales Consultant - Liquid Capital

(2022 - 2022)

Selling Mechanical Warranty policies and service plans

Claims Consultant / Sales Consultant - Innovation Group - Working from home

(2015 - 2022)

• Handle inbound and outbound calls
• Register claims with clients for different insurance companies (Nedbank, ABSA, PMD, SMG, STANDARD BANK)
• Arrange quotes and invoices with Panel Beaters
• Validate, Assess and Complete Claims
• Handle queries and advise clients
• Authorize Claims
• Liaison with client and repairing dealer
• Add panel beaters
• Repudiate claims
• Alert upon potential fraudulent claims
• Reject claims according to policy
• Assist with Mechanical warranty claims
• Handle various claim types (Dents, Tyre, Rim, Total Loss, Credit Short Fall)
• Register FNOL Claims
• Assist clients at accident scene
• Arrange and Approve Towing company
• Sell Mechanical Warranty Plan (Motor Engage)
• Sell Mechanical Warranty Plan (Telesure)
• Short fall Policy (MFC)
• Gap Warranty (MFC)
• Sell Medical Aid Cover

Sales Consultant - Real People

(2013 - 2015)

Short Term loans, Home loans, Home improvement finance, Debt Consolidation, Funeral cover, Life cover. Reason for leaving: Company closed our branch

Financial Advisor - Metropolitan Life

(2010 - 2013)

Sales Consultant - NVSC Norwood

(2008 - 2010)

Selling Funeral and life cover on behalf of Liberty Life generating leads, conducting needs analyses, managing client relationships, meeting sales targets. Products sold: Investment Plans, Funeral Plan, Retirement Plans, Life & Health

Milpark Education (2020 - 2020)

SETA Training Institution (2020 - 2020)

Moon Stone (2019 - 2019)

Corner Stone (2006 - 2006)

Talent computer College (2005 - 2005)

Baitshoki High School (2004 - 2004)