Yibanati Mtyumeka

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Collections Consultant - DMC Debt Management

(2019-08 - 2025-11)

• Discussing debts with customers and creating a payment plan that allows them to pay what they owe.
• Collecting payments via credit card or direct debit via phone.
• Negotiating settlements to accept a percentage of the debt.
• Logging every contact attempt and the outcome of the contact
• Removing settled debts and deceased individuals from records.
• Updating credit files when debts are satisfied.

Data capturer /admin clerk - EOH-Department of Education (Central Records and Management)

(2017-02 - 2019-02)

• Capturing and verifying student data for accuracy
• Managing and updating records in the central database
• Generating reports on student enrollment and performance
• Assisting with data queries and resolving issues
• Maintaining confidentiality of sensitive information
• Supporting admin staff with data-related tasks
• Managing document control and filing systems
• Preparing correspondence and reports for senior management
• Maintaining accurate and up-to-date records

Bachelor Degree - Social Science - University of Fort Hare (2017)

Matric - Unathi High School (2011)