Phindy Yalezo

Dedicated and detail-oriented HR and Administration professional with experience in training administration, employee support, customer service, call centre operations, and policy administration. Skilled in data capturing, report preparation, client service, office administration, and coordinating training and internship programmes. Strong communication and organisational skills with the ability to work effectively in fast-paced environments while maintaining professionalism and accuracy.

HR Intern at Department Of Health: Lilitha College Of Nursing (2023-06 – 2023-10)

• Administered book allowances for student nurses through PERSAL.
• Assisted with appointments for first-year student nurses.
• Processed housing allowances for employees.
• Compiled and updated master lists and employee records.
• Assisted with extension of employee contracts.
• Prepared trip requests and travel authorisations.
• Managed fleet return documentation and filing.
• Improved filing and administrative processes through organised record management.
• Supported HR administrative operations effectively within the institution.

Consultant at Atlas Finance (2024-03 – 2024-10)

• Meets monthly set Loan application Sales targets by promoting Credit Loans and assisting customers.
• Meets monthly set Collections targets, by actioning company procedures and instructions for collections, and following up on collections of customers loan instalments.
• Accurately updates and maintains records, and branch housekeeping standards in a tidy and timely manner.
• Provide a professional and friendly service to all internal and external customers at all times

Call Centre Agent at Aegis Startek (2025-06 – 2026-04)

• Assisted customers with inquiries and service requests.
• Processed customer orders and payments.
• Followed up on inbound customer calls.
• Maintained accurate customer records.
• Managed customer complaints professionally.
• Adhered to company policies and procedures.
• Upsold and cross-sold services where applicable.
• Escalated unresolved customer issues appropriately.
• Worked with CRM and SFE systems.
• Delivered professional customer service in a fast-paced call centre environment.
• Maintained strong communication and problem-solving standards.

Matric in English, Xhosa, Business Studies, Accounting, Economics, Life Orientation – Ikhwezi Technical Skill Centre (2011-01 – 2011-12)

ND Management Of Training in Management Of Training, Personnel Management, Accounting, Marketing, Labour Law, Communications – Walter Sisulu University (2012-01 – 2014-12)