Phineas Thamaga

Accomplished Senior leader possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader, adept at forging lucrative relationships with key partners, vendors and clients. Highly experienced in Managerial roles and skilful in monitoring and managing daily business operations with a focus on continuous improvement.

Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with over a decade history of successful performance in Financial, Retail, Commercial industries and many more.

Senior Manager, Business process & WFM/Resource planning Manager - The Foschini Group - Cape Town

(2022-08)

In this portfolio, I spearheaded a workforce management strategy, department and service framework which drove and improved productivity, cost, and customer experience. I led strategic initiatives, focusing on the change of workforce culture and transformation, embedding productivity standards for retail as well as generating the labour models and matrixes.

• Formulating headcount modelling, workforce sizing and resource planning, leading research and benchmarking on world-class operational resourcing and capacity planning practices
• Championing learning and change management interventions as the subject matter expert and content developer
• Consulting with Executive Leadership on mergers, acquisitions and brand initiatives
• Facilitating cross-functional team cooperation on new strategies, interventions and joint KPI's
• Interrogating all solutions and practices to ensure full alignment with the regulatory frameworks
• Conceptualising and rolling out a number of high-profile, sustainable and profit-enhancing initiatives such as: Implementing end-to-end digital mobile workforce management solutions
• Overseeing workforce transformation of 2000 employee roles and maintaining 30,000 employees
• Achieving 20 Million Rands in payroll savings, reducing overtime spend by 10% while increasing employee engagement
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets
• Developed initial sales roadmaps and market strategies to promote successful product launches
• Improved productivity while reducing staffing and operational costs by 10%
• Designed a modern employee recognition program which boosted productivity and improved morale
• Monitored daily operations and implemented changes to maintain the highest quality of care for each patient
• Enhanced and redefined organizational structure to maintain a competitive edge across territories
• Communicated with customers and vendors positively with particular attention to problem resolution
• Created, managed, and executed business plans and communicated company vision and objectives to motivate teams
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
• Assisted with hiring process and training of new employees

Senior Resource Planning & MI Manager - Capita SA - Cape Town

(2019-08 - 2022-07)

• Create Business Enterprise Dashboards Reports driving Financial performance
• Built customer-centric insights into respective industry deliverables
• Managed sustainable-related data projects through all stages: ideation, modeling, data collection, data analysis, data visualization, and reporting
• Participated in governance team discussions and provides a strong voice on critical decisions
• Developed and utilized predictive analytics models to forecast the impact of actions across the business
• Formulate budget assumptions and future resource requirements for existing clients and work with Finance and Operational teams to agree on long-term budgets
• Proposed innovative potential future revenue streams and been an instrumental part of the bid process by designing innovative and cost-effective resourcing solutions
• Response analysis (Sales and conversion rate), revenue attribution, ROI, fulfillment reports
• Developed predictive model to forecast sales trajectory
• Generate strategic development workforce management Models that ensure the resource fit is in line with the forecast demand

Head Of Planning (MI&BI and WFM&Dialler Analytics) - Tenacity Financial Services - Cape Town

(2017-07 - 2019-07)

• Reviewed Business Intelligence portal and ensured fast access and retrieval of various data
• Assisted BI Architecture team in developing efficient and reliable BI solutions
• Ensured that standards for technology and business process are established
• Developed the Business Intelligence product portfolio and roadmap
• Worked with Business Directors; shared best practices and worked towards scalable solutions across the enterprise
• Identified and researched new technology opportunities
• Played a strategic role in the design, development, and execution of new products, campaign design, business rules, scalable solutions, new dialer technology, and methodologies
• Supported Data dessermination across business stakeholder, such as support units
• built internal MI dashboard that allowed easy acess for all internal business stakeholders

Services Delivery Manager - Webhelp SA - Cape Town

(2016-10 - 2017-07)

• Communicates day-to-day performance to clients as needed
• Wrote and ran data queries using appropriate analytic software programs eg MYSQL and SQL Server queries, VBA and Macros leveraging impression user data ad server information
• Provided strategic campaign measurement recommendations that correlate to the targeting and brand objectives
• Document requirements specifications using high-maturity methods processes and tools
• Produce visualization user experience and configuration elements of solution design
• Tracking system and process downtime across the market and report back monthly on trends to senior management to drive down lost time

Technical Account Manager - Amazon Development Centre - Cape Town

(2014-08 - 2016-09)

• Technical assistance with changes product information on the Amazon website
• Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Seller's issues and questions
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

Data Analyst - Top - Cape Town

(2009-12 - 2014-07)

Responsible for overseeing the day-to-day dialer operations of multiple call centers for Top Marketing timeshare divisions in Langebaan, Canal Walk, and Cavendish, Stellenbosch which included performance as a liaison between dialer and call center sales.

• Loading of all agents to appropriate campaigns and troubleshooting of all on the floor issues such as equipment and computer lockups
• Managing the dialer and lead databases
• Uploading the leads to the dialer
• Troubleshooting the dialer, management of the lead input and results, ensuring timely backup of all databases and recordings for verifications, and updating the CIM lists
• Dialer scripting, and campaign building
• Database filtering and management

BCom - Economics, Finance and Statistics - University Of Cape Town (2009-02 - 2012-12)