Phoebe Ntsomi

Human Resources Business Partner and Talent Acquisition Lead with extensive experience delivering people-focused solutions that align with organisational objectives. Experienced in partnering with executive leadership and business units to drive workforce planning, talent acquisition, employee relations, performance management, organisational development and change management initiatives.

HR BUSINESS PARTNER at 3SIXTY HEALTH (2022-07 – Present)

Reporting to Group Chief HR Officer

• Lead end-to-end recruitment and onboarding for corporate, managed healthcare, sales & marketing, claims, call centre, finance, IT, facility, membership, risk and compliance
• Partner with executives and departmental managers to develop and implement HR strategies that support organisational and operational goals.
• Provide expert guidance on employee relations, disciplinary matters, grievances, performance management, and labour legislation
• Manage CVs received from Agencies, schedule interviews & sit in panel interviews. Manage Interns recruitment process
• Arrange & schedule Psychometric Assessments
• Managing fixed-term contract renewal and extension projects.
• Coordinating retrenchment and organisational restructuring processes.
• Implementing onboarding and employment contract processes.
• Managing UIF and pension withdrawal administration
• Conducting job profiling and supporting Job Requisition (JR) processes.
• Managed and responsible for HR reports for the Global Solution Group and HealthCare
• Improving HR administrative processes and payroll coordination.
• Fortnight HR meetings
• Reviewing and updating HR policies and employment contracts.
• Improve TTF (Time to Fill) to 30 days
• Support workforce planning, organisational restructuring and change management initiatives.
• Drive employee engagement, wellness and retention programmes to enhance organisational performance.
• Coach and support managers on leadership, people management and HR best practices.
• Ensure compliance with the Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA), Employment Equity Act (EEA)

HR BUSINESS PARTNER at CAPE UNION MART (2021-01 – 2022-07)

Reported to HR Executive

• Partner with store managers and regional leadership to provide strategic and operational HR support across multiple clothing stores.
• Lead end-to-end recruitment for store management, sales, and support positions.
• Provide guidance on employee relations, disciplinary processes, grievances, incapacity and performance management.
• Support workforce planning, succession planning and talent development to ensure stores are adequately staffed.
• Coach and support line managers on HR policies, labour legislation and people management best practices.
• Drive employee engagement, retention and recognition initiatives to improve team performance.
• Analyse HR metrics, including turnover, absenteeism, recruitment trends and recommend improvement strategies.
• Ensure compliance with company policies

HR PRACTITIONER at TOYOTA SA MOTORS (2015-01 – 2020-07)

Reported to HR Manager

• Manage end-to-end recruitment and selection processes for various business units Corporate, HR. Finance, IT, Sales & Marketing, Supply chain & Logistics
• Managed and handled graduate programme
• Provide guidance on employee relations matters, disciplinary processes, grievances, and performance management.
• Coordinate employee onboarding, induction, contract renewals, and termination processes.
• Maintain accurate employee records and ensure compliance with labour legislation and company policies.
• Support payroll administration by processing employee changes and maintain leave records
• Assist with Employment Equity, Skills Development and HR compliance initiatives.
• Prepare HR reports and provide administrative support to management
• Attend monthly meetings and HR presentation with HRVP

TALENT ACQUISITION SPECIALIST LEAD at EDCON GROUP (2011-02 – 2013-07)

Reported to Talent Manager

• Lead and manage the full recruitment lifecycle for corporate, operational and technical positions.
• Partner with business leaders to understand workforce requirements and develop effective recruitment strategies.
• Coach and mentor Talent Acquisition Specialists and recruitment coordinators to achieve hiring targets.
• Develop talent pipelines through proactive sourcing, networking, and employer branding initiatives.
• Manage relationships with recruitment agencies, universities, and external stakeholders.
• Analyse recruitment metrics and implement continuous process improvements to reduce time-to-fill and improve quality of hire. (TTF 30 days)
• Ensure compliance with employment legislation, company policies and Employment Equity objectives.
• Drive onboarding initiatives to ensure a seamless transition for new employees.

HR ADMINSTRATOR at NEOTEL GROUP (2007-07 – 2010-12)

Reported to HR Manager

• Provide day-to-day HR administrative support across the employee lifecycle. Partnered with Corporate, IT and Call Centre
• Source CVs received from recruitment agencies
• Prepare employment contracts, offer letters, confirmation letters and other HR documentation.
• Coordinate recruitment activities, including scheduling interviews and communicating with candidates.
• Facilitate employee onboarding and induction processes.
• Maintain accurate employee records and update HR information systems.
• Process employee terminations, resignations and contract renewals
• Support payroll by submitting employee changes, leave records and required documentation.
• Administer employee benefits, UIF, pension, and other statutory documentation.
• Assist with disciplinary hearings, grievance procedures and HR compliance activities.
• Prepare HR reports and maintain confidential personnel files.
• Ensure compliance with company policies and labour legislation
• Fortnight HR meetings

RECRUITMENT CONSULTANT at THE KELLY GROUP (2005-02 – 2007-06)

Reported to Branch Manager

• Full recruitment cycle i.e. advertising, preparing, sourcing, screening, selection, interview, hiring and onboarding
• Negotiate offers & drafted appointment letters
• Attend weekly meetings for vacancy update.

BACHELOR OF SOCIAL SCIENCE – UNIVERSITY OF LIMPOPO (1998)

MATRIC – JM NTSIME HIGH SCHOOL (1993)