Phophi Malima
Customer service Customer service employees answer questions and address complaints concerning their organization's products or services. They'll listen to employee concerns and provide more information about the purchased product or service. They may authorize a refund depending on the customer's request. Here is a list of different customer service positions: Call center agent Client services coordinator Technical support representative Virtual assistant Customer care associate Retail sales associate Cashier Concierge Customer service manager Help desk assistant Account coordinator Service adviser Bank teller Front desk coordinator Client services manager
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About
To obtain an entry-level of any position at a respected organization and utilize the educational qualifications I've obtained at [mavhoi Tvet college].
Experience
Cashier at Amigos liquor store (2019-01 – 2022-12)
Cashier at Amigos liquor store
- Receive payments, give change, and process card payments accurately
- Provide customers with receipts for their purchases
- Greet customers, answer basic questions, and ensure a pleasant checkout experience
- Pack purchased goods neatly and safely
- Keep the checkout area tidy and organized
Marketing director at Postnet (2022-12 – 2023-01)
Marketing director at Postnet
- Develop marketing strategies to attract high-quality leads for franchise opportunities
- Manage SEO/SEM, website enhancements, and online content to boost visibility
- Create and oversee campaigns across platforms to engage potential franchisees
- Produce marketing materials, blog posts, and promotional content tailored to PostNet's brand
Chef at Marigold (2023-12 – 2024-11)
Chef at Marigold
- Chopping vegetables, marinating meats, and prepping ingredients for cooking
- Keeping kitchen surfaces, utensils, and equipment clean and hygienic
- Receiving deliveries and organizing food items and kitchen tools
- Helping with basic cooking tasks like grilling, boiling, or plating dishes
- Sweeping floors, taking out trash, and ensuring the kitchen stays tidy
- Operating or moving kitchen appliances and tools safely
- Wearing protective gear and following food safety and hygiene protocols
Cashier at KFC (2024-11 – Present)
Cashier at KFC
- Receive payments, give change, and process card payments accurately
- Provide customers with receipts for their purchases
- Greet customers, answer basic questions, and ensure a pleasant checkout experience
- Pack purchased goods neatly and safely
- Keep the checkout area tidy and organized
Education
NCV L4 in INFORMATION AND TECHNOLOGY SCIENCE – Mavhoi tvet college (2024)
12 in Commerce – Maneledzi secondary school (2018)
