Phumelele Radebe

Motivated and adaptable Bachelor of Commerce graduate in Supply Chain and Operations Management with professional experience in customer service, manufacturing operations, business administration, and entrepreneurship. Skilled in procurement, logistics, inventory management, operations, and customer relationship management. Proven ability to work under pressure, solve problems, collaborate effectively, and deliver quality results.

Passionate about building a successful career in supply chain and operations while contributing to organisational growth and continuous improvement.

Contact Centre Agent (Learnership) at Training Force (2022-06 – 2023-05)

• Handled inbound and outbound customer calls professionally.
• Assisted customers with enquiries while maintaining high service standards.
• Captured customer information accurately on company systems.
• Worked towards daily and monthly performance targets.
• Built excellent communication and problem-solving skills.

Printer Operator at BT Industrial Group (2020-08 – 2021-06)

• Operated industrial printing equipment efficiently and safely.
• Performed routine machine maintenance.
• Conducted quality inspections on printed products.
• Ensured production deadlines were consistently achieved.
• Reduced downtime through effective equipment monitoring.

Production Assistant at Gauteng Pallets (2018-07 – 2020-04)

• Assembled wooden pallets according to production specifications and quality standards.
• Measured, cut, and assembled timber using hand and power tools.
• Inspected pallets to ensure structural strength and quality before dispatch.
• Maintained a clean, safe, and organised work area in accordance with health and safety procedures.
• Worked effectively as part of a production team to meet daily production targets.
• Followed company procedures and quality control standards at all times.

Customer Service Representative at BidAir Services (2016-07 – 2017-02)

• Assisted customers with service enquiries.
• Resolved customer complaints professionally.
• Processed customer requests accurately.
• Maintained excellent customer satisfaction.
• Worked effectively within a team environment.

Bachelor Of Commerce in Supply Chain And Operations Management – University Of South Africa (2026)

Higher Certificate in Economic Management Sciences – University Of South Africa (2022)

Higher Certificate in Contact Centre Level 2 – Training Force (2023)

Higher Certificate in Computer Clerk – Boston City Campus And Business College (2015)

National Senior Certificate in Matric – Amangwane High School (2010)