Phumla Dzena
Administrator
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About
Currently unemployed. My recent job title was have a call center agent Inbound where I worked for 8 months. My responsibilities included assisting clients with their queries regarding their existing home loan accounts, cancelation of their bonds. Updating them on their new monthly payments. Escalating customer queries to relevant departments. I loved being an agent, I learnt how to multi-task and gradually improved my communication skills and also time management.
Before working as call center agent, I worked as a Call admin for an IT company. Where I was assigning calls to field technicians, updating calls. Communicating with clients regarding ETAs and monitoring SLAs. This role helped me develop my customer service skills and become more confident in a team oriented environment.
I also have experience as a receiving and returns clerk at a warehouse. Where I offloading stock into the DC, verifying POs and receiving it into the computer system. This role taught me how to interact with clients face to face.
Experience
Position :Call centre agent
Company : FNB
Duration :2022/07/01- 2023/02/28
- Position : Helpdesk Administrator Company :TCM
Duration : 2017/11/07- 2022/06/30
- Position: Receiving Clerk Company : Takealot.com
Duration :2016/09/16-2017/11/07
Education
National Diploma in Information Technology completed 2014 at Walter Sisulu University
Matric completed 2010 at Lamplough Senior Secondary School
