Martha Hillier

With a proven track record of high quality service, I can bring to your organization brilliant attention to detail and constant ability to handle challenging deadlines and tasks as well as being able to work under pressure. I have nine years' experience in total as a Senior Administrative clerk and an Administrator. With excellent problem-solving skills, written and verbal communication skills, I enjoy working collaboratively within a team and independently to create a smooth workflow with clients and employers.

I am detail-oriented and analytical and I enjoy the challenge of providing superb customer service even in difficult situations.

Administrator - Gavron Couriers

(2011-01 - 2019-12)

• Word processing manuscripts, letters and documents.
• Spread sheet creation and management.
• Performing and prioritizing a multitude of complex administrative duties.
• Carrying out all assigned administrative duties.
• Printing out and then distributing information.
• Processing outgoing mail.
• Filing all correspondence.
• Typing memos and correspondence.
• Filing and retrieving documents.
• Greeting and assisting visitors to the office in a courteous manner.
• Answering phone calls and forwarding callers to appropriate staff members.
• Schedule appointments and meetings.
• Carrying our reception duties.
• Making travel arrangement on behalf of senior managers.
• POD of Invoices.
• Daily COD Sales handling.
• Handling of sale walk-ins and daily cash ups.
• Photocopying and scanning documents.
• Managing staff appointments.
• Copying and distribute material.
• Meeting managers and highlighting any office issues to them.
• Streamlining office procedures to make them more efficient.
• Sorting, prioritizing and distributing incoming mail.
• Handling confidential information.
• Filing reports and information in the correct places.

Credit Control Clerk - Maluti-A-Phofung Water (Municipality)

(2002-01 - 2009-12)

• Investigating and resolving client account queries.
• Ensure that customers understood their accounts.
• Analyse and corrected accounts to ensure that the monthly statements are accurate.
• Ensure that all customers have service agreements.
• Matching and batching of Creditors invoices.
• Issuing final notice letters on non-payment accounts.
• Billing scheduling record-keeping Ensure the revenue and payments are up to date.
• Creating accounts and changing of ownership.
• Identifying reasons for non - payment and negotiating payment options with clients to ensure that outstanding amounts are received.
• Collection of debt on an individual ledger by using telephone.
• Credit notes letter and email communication.
• Action records on all steps taken towards the debt recovery process.
• Liaising with clients to achieve and to maintain issue free accounts and deliver excellent customer service.
• Ensure timely escalation of accounts.
• Build and maintain good relationships with external and internal customers.
• Settlements of daily figures.
• Maintain accurate cash flow forecasting.
• Issuing final notice letters to clients for outstanding accounts.

Creditors Assistant - Maluti-A-Phofung Water (Amanziwethu)

(2001-01 - 2002-12)

• Calling customers for outstanding debts.
• Drawing up contracts for clients, filing client details, following up on clients that have neglected their payment arrangements.
• Issuing final notice letters.
• Issuing indigent forms.
• Monitoring payments from debtors.
• Advising customers what payment methods are available.
• Billing scheduling record-keeping.
• Updating files on a regular basis.
• Making sure procedures are followed correctly.

Receptionist and Admin Clerk - Delta Brokers - Johannesburg

(2001-01 - 2001-12)

• Managing of switchboard at all relevant times.
• Answering promptly and transferred first time correctly.
• Messages taken and promptly given to individuals.
• Update and distribute phone lists and speed dial list.
• Ensuring incoming mail is place in allocated mail box.
• Perform secretarial functions managing stationery orders.
• Receive visitors and offer refreshments.
• Receive incoming calls and transfer to the appropriate extension.
• Taking messages if a staff member is not available.

Senior Administrative Clerk - OK Furniture Nigel

(2000-01 - 2001-12)

• Perform variety routine administrative duties related to the core function of the department.
• Processing of documents as well as the rendering of support to Supervisory personnel.
• Assist in the daily operation of the store.
• Filing and processing of documents.
• Handling telephonic and written queries.
• Perform other duties assigned by the Supervisor.
• Capturing of receipts and payments.
• Issuing of stock as well as doing stock taking.
• POD of Invoices.
• Daily COD Sales handling.
• Handling of sale walk- in's and daily cash ups.

Senior Certificate - Maluti Modern Institute (1985-01 - 1990-12)