Pinky Mokgoto

Customer service focused professional with inbound customer service experience campaigns To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Customer Service Agent at ISON Experiences (2023-01 – 2025-12)

• Responding to customer inquiries via Phone.
• Resolving customer complaints and issues in a professional manner.
• Providing product or Service information and support.
• Escalanting complex issues to Supervisors or specialized teams.

Community Care Giver at Crystal Fountain (2013-01 – 2020-12)

• Providing emotional support and guidance to children and Youth.
• Developing and implementing care plans to meet individual needs
• Building trust and rapport with kids often in challenging situations
• Monitoring progress and reporting on childrens behavior.

Care Giver at Persevere Until Something Happens (2025-01 – Present)

• Providing emotional support and guidance to children and Youth.
• Developing and implementing care plans to meet individual needs
• Building trust and rapport with kids often in challenging situations
• Monitoring progress and reporting on childrens behavior.

Merchandise at Andy's Fish and Chips Super Market (2012-01 – 2013-12)

• Ensuring products are priced competitively
• Managing inventory and stock levels.
• Planning and buying products for retail
• Analyzing market trends and customer behavior

Certificate in Child And Youth care work – Rishaka Development Center (2017-12)

12 – Musi Comprehensive High School (2011-12)