Retentions Agent
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To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. I am a very resolute individual with excellent communication skills, accurate and very much confident in myself and in what I do. I am consistent and able to go beyond what is required of me. One of my greatest points is that I relate very well with people of diverse cultures and socio economic conditions.
Retentions Agent - Rain
(2025-08 - 2025-12)
Was working within the retentions department, retaining customers who wish to cancel their wifi subscription due to dissatisfaction of the product or service.
Travel Associate - IGT Solutions
(2024-07 - 2025-06)
We were dealing with hotel reservations for the Amadeus campaign. Assisting customers with accommodation, cancellations and aswell as checking on availability.
Customer Service & Sales Representative - Mindpearl
(2022-05 - 2023-10)
Was working for the Qantas campaign, dealing with existing and new flight reservation, cancellations aswell as baggage inquiries.
Matric - Aloe Senior Secondary School (2010)
