Wayne Moses

Sales /Customer Service professional with 8+ years experience in lead generation and lead qualification, proven customer service, and communication skills to effectively fill the Sales Associate role in your company.

Retentions Team - Call X1-Global

(2025-04 - 2026-04)

• To retain customer on the platform and to get new customers to partake on our platform aswell by selling them various packages that is available to exclusive online deals
• Upgrade customers from currently packages
• Activate bonus for online customers

Customer Service Associate - Amazon-USA

(2022-09 - 2025-03)

• Dealing with Fraudulent accounts
• Assisting with accounts that is locked
• Missing parcels/Dealing track and trace team
• Assisting elderly customers in placing orders

Online Shopping Consultant - Capability -USA

(2020-06 - 2022-08)

• Dealing with customers online shopping and KYC of customer aswell
• Placing orders for customers
• Add card details and check for fraudulent activity on the account
• Selling bundle offers to customers,that give better online deals

Coach / 2YC - Capita -UK

(2017-04 - 2020-03)

• Valuating agents performance
• Disect agent calls and coach them on getting better
• Assisting with KPI scores
• Assisting bottom performers and turn them into top performers

N/A - Oakland's High (2002)

Higher Certificate in Business Administration - Business Administration - TSIBA (2012)