Precious Monnapula

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.

CoSauce Intern - MultiChoice at CSR Holdings (2026-02 – 2026-03)

Calling potential customers from leads provided, explaining products and pricing clearly, answering questions and handling pushback, closing sales and logging everything in CRM.

• Calling potential customers from leads provided
• Explaining products and pricing clearly
• Answering questions and handling pushback
• Closing sales and logging everything in CRM
• Working with team to improve results
• Target-driven work

Client Brand Ambassador - Tymebank at Edge Field Marketing (2022-09 – 2024-08)

Representing financial products in a retail environment by engaging directly with customers, providing clear communication and excellent customer support, and achieving daily performance targets.

• Representing financial products in a retail environment by engaging directly with customers
• Providing clear communication and excellent customer support
• Proactively approaching and engaging customers in-store introducing available products and services
• Explaining the product offering clearly and confidently
• Guiding the customer through a clear process of account opening
• Working towards and achieving daily performance targets
• Maintaining a professional and neat appearance
• Building respectful relationships with store staff and management

Call Centre Agent - Long-term insurance at I-talk Financial Services (2022-01 – 2022-08)

Improved sales abilities and product knowledge to provide optimal service and achieve quotas, promoted long term insurance products, and maintained advanced product knowledge.

• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
• Promoted available long term insurance product and services to customers during service, account management and order calls
• Recommended products to customers and suggested other options if preferred product was unavailable
• Thoroughly explained details about long term insurance to customers
• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Setting payment plan and capturing customer information in CRM

Sales Agent - Field at Route Management (2021-01 – 2021-12)

Provided superior customer service, increased sales and customer satisfaction through personalized servicing, and managed the largest region for the organization.

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
• Increased sales and customer satisfaction through personalized servicing
• Managed largest region for organization from initial contact through to closing and servicing
• Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit
• Identified new targets, developed new business opportunities and presented product lines to customers

Brand Ambassador - Tymebank at Edge Field Marketing (2019-12 – 2020-11)

Increased brand awareness through event marketing, demonstrations, sales and brand promotion, designed product floorsets, and communicated product information with confidence.

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion
• Designed, filled and arranged eye-catching product floorsets to increase sales
• Communicated product information with confidence and educated consumers about company
• Developed recap reports to communicate competition trends, product introductions and new promotions
• Placed new and existing brand products in competitive retail locations

Grade 12 – AB Phokompe SS (2013-01 – 2015-11)