Pride Mngomezulu

Senior Systems Support Specialist with over 15 years of progressive experience across desktop support, network engineering, and server administration. Proven track record managing the full systems support lifecycle, including Active Directory, Microsoft Exchange, fibre and CAT5 infrastructure, and remote support operations for enterprise clients. Skilled in translating complex technical issues into fast, reliable resolutions that minimise downtime and strengthen client relationships.

Combines a solid programming foundation (Visual Basic, C, C++, Java, HTML) with hands-on leadership experience, bringing a versatile, dynamic skill set suited to demanding IT environments.

IT Technical Support Engineer - Mcgaric Technology Corporation - Johannesburg

(2024-03)

• Deliver first- and second-line technical support for hardware, software and network issues across multiple client platforms, consistently minimising downtime through fast, accurate diagnostics.
• Manage and configure enterprise servers, including Active Directory, Exchange Server and network devices, to maintain secure and reliable infrastructure.
• Provide remote troubleshooting and resolution via TeamViewer, AnyDesk and Remote Desktop, ensuring continuity of service for distributed users.
• Monitor and maintain network systems proactively, identifying and resolving performance and connectivity issues before they impact operations.
• Execute software installations, updates and configurations across client devices, keeping systems current and secure.

Fibre Networking / Desktop Engineer - Simifin Solutions (outsourced to Vox and Vuma Pty Ltd) - Johannesburg

(2019-06 - 2024-03)

• Carried out end-to-end fibre configurations and installations, including splicing and CAT5 cabling, for residential and commercial clients.
• Performed rack mounting and access control configurations to support secure, well-organised network infrastructure.
• Installed and configured CCTV systems as part of integrated network and security solutions.
• Provided systems support and server administration to ensure consistent uptime and client satisfaction.

Senior Desktop Engineer - BSD Technologies - Johannesburg

(2016-08 - 2019-05)

• Partnered with the IT Helpdesk team to consistently meet and exceed SLA targets.
• Led server migrations and systems updates, ensuring minimal disruption to business operations.
• Managed escalated support calls, prioritising and resolving complex issues efficiently.
• Delivered ongoing systems support and server administration across the client base.

IT Data Support Agent - Inter-Active (outsourced to Vodacom Pty Ltd) - Johannesburg

(2013-07 - 2016-06)

• Managed the data usage system on behalf of Vodacom clients, ensuring accurate monitoring and reporting.
• Assisted customers with internet setup and configuration across PC and mobile devices.
• Delivered remote support for router and internet connectivity issues, improving customer resolution times.

Network/Web Consultant - Meme Creatives (outsourced to City of Johannesburg)

(2010-01 - 2013-04)

Junior Desktop Engineer - Faritec (outsourced to Barloworld Pty Ltd)

(2006-11 - 2009-04)

Junior IT Technician - Gauteng Department of Education

(2005-08 - 2006-10)

NQF 5 Certificate - IT Systems Support (National MCSE) - College Campus (2005 - 2005)

NQF 4 Certificate - IT Systems Support - ITTA Holdings (2004 - 2004)

Diploma - IT Software Specialist - Boston City Campus (2003 - 2003)

National Senior Certificate (Matric) - R.W. Fick Secondary School (2000 - 2000)