Shakil Jimmy

Results-driven IT professional with over 20 years of experience delivering enterprise IT infrastructure, systems administration, Microsoft 365, Azure Active Directory, Intune, Windows Server, networking, and end-user support across education, managed services, and retail environments. Proven ability to troubleshoot complex technical issues, manage infrastructure projects, support cloud technologies, and provide exceptional customer service. Recognised for reliability, technical expertise, and the ability to work effectively both independently and within teams.

Senior Onsite Technician - Curro Holdings

(2022-02)

• Provide Level 2/3 onsite technical support across the organisation.
• Administer Microsoft 365, Azure AD and Intune user access.
• Install, configure and troubleshoot Office 365 applications.
• Maintain network infrastructure, wireless access points and telecommunications systems.
• Support hardware deployments, imaging, repairs and printer management.
• Coordinate with Dell, HP, Canon and Lexmark vendors for hardware support.

Systems Administrator - BCX Holdings

(2020-12 - 2022-01)

• Supported Microsoft 365 environments and Windows infrastructure.
• Managed user accounts, shared folders and server administration.
• Performed server backups using Avamar.
• Resolved infrastructure, network and hardware incidents using Snow and Navision.

Remote Support Engineer / Systems Administrator - EOH Holdings

(2013-11 - 2020-08)

• Administered Active Directory, Microsoft 365 and Windows Server environments.
• Created user accounts, managed permissions and security groups.
• Configured servers, workstations, WDS imaging and SQL installations.
• Provided enterprise remote support and infrastructure troubleshooting.

Field Service & Remote Support Technician - JD Group

(2003 - 2013)

• Supported nationwide retail branches across South Africa.
• Installed Microsoft operating systems, SAP, PeopleSoft and SQL environments.
• Implemented branch infrastructure, networking and telecommunications.
• Provided hardware repairs, onsite support and vendor coordination.

Professional IT Certifications - CTU Training Solutions and LR Management Group