M

Operators supported: N2Express, Table Bay Rapid Transit, Sibanye. Role is to provide HR support in the management of recruitment and training departments and teams. End-to-end process of recruitment. End-to-end process of accredited and non-accredited training. Reporting to the HR & Corporate Affairs Executive.

Human Resource Manager: Training & Recruitment at Golden Arrow Bus Services (2016-11 – Present)

Operators supported: N2Express, Table Bay Rapid Transit, Sibanye. Role is to provide HR support in the management of recruitment and training departments and teams. End-to-end process of recruitment. End-to-end process of accredited and non-accredited training. Reporting to the HR & Corporate Affairs Executive.

• Manage training and development initiatives across all divisions/depots
• Manage technical and traffic training programs
• Develop, implement and maintain all training initiatives
• Oversee coordination external training and internal training programs
• Implement and manage learning programs, legacy and QCTO aligned programs
• Ensure that training material is compliant with various applicable legislation & business rules
• Designed and maintained training systems and processes
• Work closely with operations managers to ensure that training gaps addressed
• Manage and oversee the internal and external bursary process
• Implement training initiatives to ensure BBEE skills targets are met
• BBBEE skills, WSP and ATR submission
• Oversee driver of the year competition
• Discretionary grant administration
• Implement, facilitate and on quality recruitment processes
• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
• Evaluate training programs.
• Facilitates Organisational Design & Change Management
• Partner with HRM IR to maintain all EE policies and procedures
• Support the business in recruiting to promote their EE plan
• Apply, implement and manage TETA discretionary grant contracts
• Responsible for QCTO SDP and AC applications
• Facilitate the process of outsourcing external training and recruitment services
• Develop and manage key relationships with internal and external stakeholders, SETA, TVET colleges, Universities, etc.
• Ensure workplace accreditation is maintained
• Host learners across various programs and institutes to complete their workplace experience
• Maintain accreditation of training programs
• Responsible for monthly reporting, quarterly reports, etc.
• Coach, develop and performance manage the technical trainers, traffic instructors, ETDP, training co-ordinator, training administrator and recruitment officers
• Responsible for managing the building and security of the training centre
• Responsible for the training budget

Training, Development and Implementation Manager at MWEB (2010-03 – 2016-10)

Manage the Training and Quality Assurance Department that service the contact centre, field sales team, resellers and retail stores nationally. Reported to Head of Sales Channels.

• Manage the training and quality assurance department servicing the call centre, resellers and store outlets nationally
• Manage training academy and organizational development across the division
• Develop, implement and maintain all training initiatives
• Responsible for IR matters recruit, performance manage and discipline staff
• Coordinate external training and internal training programs
• Collate weekly and monthly reports: both product, systems and online training
• Ensure that all training material is compliant with various applicable legislation
• Ensure and maintain QA department output servicing all product implementation and sales channels
• Ensure QA and training adheres and promotes all business rules and requirements
• Liaise with product managers to get relevant material/screenshots when a new product is launched
• Created and maintained simulated system training environment with IT department
• Designed and maintained systems training for all sales divisions
• Work closely with product managers, business analyst and product owners
• Ensure and maintain compliance with various legislative requirements
• Ensure that training material is developed and facilitated accordingly
• Implemented and executed needs analysis of staff performance and competence
• Implemented and maintained a talent management program
• Succession planning
• Manage refresher system training
• Ensure that the compilation of soft skills, hard skills and technical skills manuals and refresher courses are done timeously
• Assist with training and QA requirements in various Sales Channels compliant with CPA
• Evaluate training programs and conduct GAP analysis
• Promote lifelong learning culture
• Capacity building-reviews and coaching of staff
• Implement, maintain and revise business rules and processes regularly to ensure they are compliant
• Manage diversity/change management
• Collate weekly and monthly reports
• Assist with recruitment, performance manage and develop staff reporting to me

Human Resource Manager at Azania Training (2009-02 – 2010-02)

• Manage all training contract and implementation of programs for external clients
• Ensure the training material developed is applicable to client’s needs
• Ensure manuals are researched & methodology is appropriate
• Present proposals and presentations for clients
• Compliance manager
• Manage IR and payroll process
• Coordinate training programs and training resources
• Manage and assess staff developmental areas
• Regulate assessment and monitoring processes for systems and product training
• Manage facilitation processes: systems and product
• Manage performance and recruitment of staff
• Manage client relations
• Implement and maintain policies
• Identify and implement business processes
• Costing and budgeting
• Responsible for internal and external reporting
• Manage end-to-end processes for business implementation
• Implement disciplinary code
• Implement training schedule
• Implement and monitor performance management program (incl. coaching)
• Implement and monitor QA grading tool and process flow for each business respectively
• Identify further developments to optimise productivity
• Prepare monthly and weekly reports
• Budget forecast and costing
• Manage SETA relationships, reporting an accreditation

Head of Training and Development at Da Vinci Group (2007-12 – 2009-01)

• Manage training department & related processes
• Ensure training material developed is applicable to clients’ needs
• Ensure manuals are researched & methodology is appropriate
• Compile proposals and presentations
• Develop, Implement and maintain all training programs
• Regulate assessment and monitoring processes
• Manage employee relations
• Liaison with FSB agent
• Ensure compliance with regards to FICA, FIAS & NCA
• Prepare, submit and execute WSP
• Knowledgeable of SAQA, SDA and EE legislation
• Implement and maintain policies
• Identify and implement training processes
• Costing and budgeting
• Draft contracts and ensure legal aspects promoted
• Manage departmental employee relations

Dispute Resolution Unit Co – Coordinator at Department of Public Transport (2006 – 2007-12)

Independent Unit established and monitored by MEC Marius Fransman.

• Manage contact centre and mediators allocated to handle disputes in volatile areas
• Liaise with mediators and provide support
• Liaison between secretariats and mediators
• Liaison between dept., City, SAPS & other government agencies
• Responsible for budget and reporting
• Manage risk management
• Plan marketing strategies of the unit with consulting agencies
• Analyse info and draft reports
• Oversee administration
• Implement and maintain standard operating procedures for the department
• Oversee various projects within the department
• Ensure compliance and promotion of the transport legislation
• Policy development and implementation
• Manage performance and recruitment of staff
• Manage the unit’s various databases
• Implement and maintain policies and strategies for unit
• Conflict analysis and reporting
• Logistics management and planning
• Administrative support to mediators and Secretariat
• Update and record legislation changes on database and relevant documents
• Ensure legislative compliance
• Upskill and promote

Postgraduate Diploma in Project Management – MANCOSA (2015)

LLB (LAW) Degree in Law – University of the Western Cape (2006)