Promise Mofokeng

Office administrator with national diploma in management Assistant and 5+years experience in office operations, report writing, and executive support. Skilled in MS office suite, procurement, and stakeholder communication. Proven track record of improving office efficiency and maintaining confidentiality.

Call center agent - Digicall

(2024-06-18 - 2026-03-13)

• Call handling - answer emergency calls routed via 112 professionally and calmly. Gather critical info: location, nature of emergency, caller details. Transfer/escalate calls to SAPS, ambulance, fire dept within SLA.
• Customer support - Assist customers who cannot access emergency service services. Log complaints about failed 112 calls and follow up with network team. Educate customers on when /how to use 112.
• Admin & compliance - Capture accurate call data in the CRM system. Maintain confidentiality and POPIA compliance. Submit incident and call volume reports to management. Ensure systems are up and escalate network issues immediately.
• Key skills needed - calm under pressure +good communication. Computer literacy +CRM system. Knowledge of emergency procedures in SA. Multilingual is a big plus.

Admin clerk - Mafube Secondary school

(2021-01-15 - 2023-12-14)

• Administration and support to management, including diary management, meeting coordination, and minute-taking for the school meetings.
• Compiled and processed official correspondence, reports, and documents in line with departmental policies and confidentiality requirements.
• Liaised with internal departments, students, and SGB regarding schedules, events and school administration.
• Managed student and staff records, filing systems, and data capturing to ensure accuracy and audit compliance.
• Assist with procurement, budget tracking, and trips arrangement for school activities and school sessions.

Internship - Tfs wholesale

(2019-02 - 2021-09)

• Ordering: check stock levels and place orders with suppliers before items run out
• Receiving: check deliveries against invoice, report damages/shortages.
• Stock control: do daily /weekly stock counts, cycle counts, and variances report.
• Pricing: ensure correct tickets, price changes, and promotion are updated.
• Reports:daily sales, stock on hand, wastage, and ordering reports.
• Supplier liaison:follow up on late deliveries and quality issues.

Receptionist - Golden Gate Sans Park

(2015-06 - 2015-12)

• Front desk & visitor management - Greet visitors professionally and sign them in/out. Announce visitors to staff and issue visitor badges. Manage waiting area:keep it neat, offer refreshments. Handle deliveries, courier, and mail-sort and distribute.
• Phone & communication - Answer and route incoming calls professionally. Take messages accurately and relay them to the right person. Manage company switchboard and voicemail. Liaise with clients, suppliers, and internal departments.
• Admin support - Manage diaries and schedule meetings/appointments for management. Book meeting rooms and arrange catering/AV for meetings. Type letters, memos, reports, and minutes. Filling:both physical and electronic filing systems.
• General office support - Keep reception area tidy and professional. Support management with ad-hoc admin tasks. Ensure health & safety and security protocols are followed.

National Diploma - Management Assistant - Maluti Tvet college

Office Administration - L2-L4 - Maluti Tvet college

Security - E, D, C with psira - Empire Training Academy (2023)