Prudence Jonas

Dedicated and detail-oriented KYC Analyst with experience in Know Your Customer (KYC), customer retention, debt collection, and payment negotiations. Experienced in conducting customer due diligence, reviewing complex ownership structures, performing sanctions and PEP screening, and ensuring compliance with regulatory requirements. Strong communication, analytical, and problem-solving skills, with a proven ability to build positive client relationships while maintaining high compliance standards.

Seeking an opportunity to contribute to an organization that values integrity, compliance, and operational excellence.

KYC Analyst at Genpact (2025-03 – 2026-06)

• Conducted KYC reviews for high-net-worth individuals and corporate clients using advanced screening tools.
• Investigated investment funds and financial vehicles to ensure compliance with MiFID classifications.
• Reviewed documentation for complex ownership structures and verified beneficial ownership information.
• Performed periodic KYC due diligence to ensure customer information remained accurate and complete.
• Escalated adverse media findings and Politically Exposed Person (PEP) matches to the Compliance team.
• Maintained accurate and audit-ready records of customer documentation.
• Drafted and reviewed legal documentation to ensure regulatory compliance.
• Helped protect the bank against money laundering and terrorist financing through robust customer screening.
• Applied knowledge of the US Patriot Act and Bank Secrecy Act during customer due diligence processes.
• Conducted end-to-end reviews of customer files to establish complete ownership structures.

Customer Service & Retentions Representative at Dash BPO (2023-07 – 2025-02)

• Managed collections of delinquent and high-balance customer accounts.
• Contacted customers with overdue accounts to negotiate payment arrangements.
• Located customer contact information using credit bureau databases.
• Reviewed account histories to determine appropriate collection strategies.
• Negotiated flexible payment plans while maintaining compliance with company policies and regulations.
• Accurately documented all customer interactions within internal systems.
• Resolved disputed accounts and customer complaints professionally.
• Maintained a high standard of customer service while protecting the company's reputation.
• Worked in a US-based international call centre.
• Conducted outbound collections using an auto-dialer system.
• Collected CA1 and CA2 accounts.
• Processed customer payments securely using Visa, MasterCard, debit cards, and checking accounts.
• Loaded Promise to Pay (PTP), Post-Dated Payments (PDP), and Same-Day Payments (SDP).
• Negotiated payment arrangements within company mandates.
• Implemented strategies to reduce account rollovers and improve collection performance.
• Assisted with customer retention initiatives.

National Senior Certificate in Matric – Boksburg High School (2020)