Junior AML/KYC Analyst, Data Remediation Officer - IQ Business
(2025-12 - 2026-02)
- Customer Due Diligence (CDD): Verify client identity (ID, proof of address, company documents)
- Conduct Enhanced Due Diligence (EDD) for high-risk clients
- Assess source of funds and source of wealth
- Transaction Monitoring: Review suspicious transaction alerts
- Identify unusual patterns or structuring
- Escalate cases where necessary
- Sanctions & PEP Screening: Screen clients against sanctions lists
- Identify Politically Exposed Persons (PEPs)
- Ongoing monitoring for risk changes
- Case Investigation & Reporting: Compile investigation reports
- Recommend filing Suspicious Transaction Reports (STRs)
- Maintain audit-ready documentation
Senior Process Specialist - Specifically AML/KYC Analyst - Genpact Holdings
(2025-03 - 2025-12)
- Customer Onboarding: Collect and verify identification documents (ID, passport, proof of address)
- Validate company registration documents (for corporate clients)
- Confirm Ultimate Beneficial Ownership (UBO)
- Conduct Enhanced Due Diligence (EDD) for high-risk clients
- Assess source of funds and source of wealth
- Screening & Monitoring: Sanctions screening (OFAC, UN, EU lists)
- Identify Politically Exposed Persons (PEPs)
- Ongoing monitoring and periodic KYC reviews
- Risk Assessment: Assign customer risk ratings (Low/Medium/High)
- Identify red flags and escalate suspicious activity
- Compliance & Documentation: Maintain audit-ready files
- Ensure adherence to internal policies and regulatory requirements
- Liaise with Compliance and Risk teams
Sales/ Administrative Consultant - Doit BPO
(2025-11 - 2025-12)
- Sales & Lead Conversion: Handle inbound or outbound sales calls
- Present products/services clearly and persuasively
- Convert leads into successful sales
- Achieve daily, weekly, and monthly targets
- Customer Engagement: Identify customer needs through probing questions
- Build rapport quickly
- Overcome objections professionally
- Provide accurate product information
- Administration & Compliance: Capture customer information accurately on CRM systems
- Ensure compliance with scripts and regulatory requirements
- Record calls according to company standards
- Follow data protection policies
- Performance Management: Meet KPIs such as conversion rate, Average Handling Time (AHT), Quality Assurance (QA) score, Revenue targets
Customer Interaction Consultant - Smollan Group
(2023-05 - 2023-09)
- Order Monitoring: Tracking shipments from departure to arrival using logistics software
- Customer Communication: Providing proactive updates to customers on delivery status and potential delays
- Liaising: Coordinating with suppliers, transporters, warehouse teams, and internal sales departments
- Documentation: Reviewing and processing invoices, packing lists, and bills of lading
- Issue Resolution: Resolving delivery delays, discrepancies, or complaints efficiently
- System Updating: Maintaining accurate data in CRM or ERP systems (e.g., SAP, Salesforce)
- Warehouse Assistance: Assisting with checking, picking, or packing of orders when necessary
Business Support Executive - Smart PA
(2021-04 - 2021-12)
- Administrative Support: Managing calendars, scheduling meetings, screening calls, and organizing travel/accommodation
- Documentation & Reporting: Preparing, formatting, and editing reports, presentations, and correspondence
- Stakeholder Management: Acting as a liaison between executives and internal/external stakeholders, managing communications
- Operational Assistance: Assisting with project management, tracking deadlines, and maintaining filing systems (both manual and electronic)
- Data & Database Management: Performing data entry, data analysis, and reporting to support decision-making
New Business Professional - Prime Meridian Direct Insurance Brokers
(2020-02 - 2020-12)
- Client Sales & Lead Management: Contact prospective clients and respond to leads
- Explain insurance products and policy terms
- Provide accurate quotes and assist clients with purchasing policies
- Follow up on leads and client enquiries promptly
- Customer Service: Build and maintain strong relationships with clients
- Educate customers about policy coverage, benefits, and exclusions
- Handle questions or concerns about policies or premiums
- Sales Performance: Meet monthly sales targets and conversion goals
- Follow company sales scripts and dialing protocols
- Track leads, appointments, and sales outcomes
- Administrative Tasks: Record client information and policy details in the system
- Ensure documentation is accurate and compliant with regulations
- Update client records and follow internal processes
Short Term Insurance Broker - Standard Bank Insurance Brokers
(2019-02 - 2019-12)
- Insurance Sales: Sell products such as homeowners insurance, home loan protection plans, vehicle insurance, life or risk insurance
- Convert inbound or outbound leads into insurance policy sales
- Client Advisory: Understand the client's financial and insurance needs
- Provide advice on insurance coverage and policy benefits
- Recommend cost-effective solutions based on client profiles
- Customer Relationship Management: Maintain relationships with existing clients
- Assist with policy renewals, queries, and policy adjustments
- Promote additional products through upselling and cross-selling
- Sales Targets & Performance: Achieve monthly or quarterly sales targets and conversion rates
- Track performance through CRM systems and reporting tools
Sales Consultant - First For Women Insurance
(2015-09 - 2019-02)
- Insurance Sales: Contact potential clients via phone or digital channels
- Provide insurance quotes and explain policy features
- Convert enquiries into confirmed insurance policies
- Achieve monthly sales and closing targets
- Client Relationship Management: Build and maintain long-term relationships with customers
- Provide accurate information so clients can make informed decisions
- Retain clients through excellent service and policy support
- Customer Service: Handle policy queries and requests
- Assist customers with amendments and policy updates
- Deliver professional and efficient service during client interactions
- Administration & Systems: Capture policy information and premiums on internal systems
- Maintain accurate client records and documentation
- Follow quality procedures and compliance standards
Administrator/ On-boarding Consultant - Singular Systems - Equity Express
(2012-11 - 2013-04)
- Share Trading Administration: Process buy and sell orders for shares on the OTC platform
- Match buyers and sellers through the system
- Confirm trade settlements and documentation
- Shareholder Services: Assist shareholders with account queries
- Provide information on share prices and trade status
- Update shareholder details and ownership records
- Compliance & Documentation: Perform FICA and regulatory checks for investors
- Ensure trading documentation is completed correctly
- Maintain audit trails and compliance records
- System Operations: Use the Equity Express platform to monitor trades, record transactions, and manage trading requests
Sasol Bursary - Team Leader/Supervisor Team 1 - Tradeway Promotions
(2012-01 - 2012-04)
- Campaign Planning & Coordination: Coordinate in-store, field, and event activations from planning through completion
- Ensure promoters and brand ambassadors are booked, trained, and briefed for campaigns
- Manage campaign schedules, venues, and activation logistics
- Team Supervision: Supervise promoters and field marketing teams
- Monitor performance against campaign KPIs and objectives
- Ensure only trained and approved promoters are deployed
- Campaign Execution: Attend campaign launches or activations when required
- Ensure promotions follow brand guidelines and quality standards
- Resolve operational issues during campaigns
- Reporting & Monitoring: Track campaign results such as sales performance, customer engagement, promoter attendance
- Compile daily and final campaign reports for clients
