Puleng Moetsela

Experienced Call Centre Agent with 2 years of customer service experience. Well-served in troubleshooting customer inquiries, resolving problems and providing excellent customer service. Have experience in handling high call volumes with accuracy for optimum productivity. Dependable team player committed to improving call metric standards.

Call Centre Agent - FNB Contact Centre - Johannesburg

(2023-12-09 - 2024-07-27)

• Handled customer inquiries in a timely and a professional manner while working at FNB Contact Centre
• Assisted customers with products setup and troubleshooting over the phone as a Call Centre Agent
• Responded to customer emails and phone inquiries promptly and accurately
• Worked to understand the needs of each customer

Branch Customer Service Representative - Dash BPO South Africa - Randburg

(2024-09-30 - 2025-12-16)

• Maintained up to date knowledge of products and services
• Handled customer calls and responded to queries about services, product malfunctions, promotions and billing
• Worked to address all customer concerns in a timely and effective manner
• Developed successful tactics to sell products and services to customers

National Senior Certificate - NSC - Fundulwazi Secondary School (2023)