Rabelani Nndanduleni

I am seeking a challenging position where I can effectively use my skills and experience to contribute to the success of the organisation while growing professionally.

Call Centre Agent - Plus94 Research

(2019-09)

• Conduct interviews by asking clear and unbiased questions
• Accurately capture and record responses from respondents
• Understand and follow the objectives of each research project
• Maintain professionalism and confidentiality when dealing with participants

Fraud Analyst - Standard Bank South Africa

(2016-09 - 2019-08)

• Monitored real-time transactions to detect suspicious activities
• Analysed customer behaviour and account patterns to identify fraud risks
• Contacted clients to verify suspicious transactions and provide fraud awareness
• Investigated alerts related to potential fraudulent activities
• Assisted in securing customer accounts by handling OTP-related issues

National Diploma - Safety Management - University of South Africa (UNISA) (2024)

Diploma - Information Technology - PC Training and Business College (2011)