Call Centre Agent
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I wish to apply for the vacancy advertised by your company. I am confident that I have the required knowledge and skills to professionally fulfil the position as required by the company. I am eager to enhance and refine my personal development within the company space and take on challenges that lie ahead.
I will endeavor to effectively perform my tasks and duties with perseverance, dedication, loyalty and maintain the standards as defined by you. My aim is to make and be part of a successful team that strives for the success of the company. I believe I have a role of advocating for success in all my works.
Fully equipped for remote work with a dedicated, quiet home space, high speed fiber internet and a reliable power backup to ensure 100% uptime. I hope that my application will receive your favorable consideration.
Call Centre Agent - Capita - Western Cape
(2026-01)
Managing inbound inquiries from UK based Tesco Mobile subscribers and assisting with pay monthly contracts, pay as you go simcards, billing cycles and upgrades. Assisting the customers by resolving complex device and connectivity issues, guiding the customers through step by step troubleshooting for network signal issues, sim card provisioning and apn settings. Working for Tesco Mobile we utilize multiple crm tools , billing tools and network diagnostics while maintaining a conversational and helpful tone on live calls.
Senior Associate - WNS - Western Cape
(2024-01 - 2025-12)
I provide high quality inbound customer service to UK based British Gas customers, where I was managing queries regarding their gas and electricity account setups , tariffs and billings. The main part of the job was capturing meter reading either remotely or manually to ensure precise utility billing calculations to prevent account estimation errors and billing disputes. Handled technical troubleshooting queries regarding smart meter displays, guiding customers over the phone on how to navigate energy monitors and retrieve correct reading data.
Call Centre Agent - ARA - Western Cape
(2023-01 - 2023-06)
This was an inbound call centre, we were working for TFG and was mainly assisting customers who were calling about their accounts which is their debts and how their account is set up and also helping them to make payments towards their debt. Part of the job was negotiating mutual benefits, affordable repayment plans with South African customers facing outstanding balances.
Sales Promoter - Eyes and Ears Marketing Services - Western Cape
(2019-01 - 2021-12)
Promoting products to potential consumers where we conducted face to face brand activations and product demonstration within major retail malls and public spaces. I engaged with diverse members of the public, effectively answering questions about the product we are promoting and converting interactions into direct sales or leads, and I consistently met and exceeded daily promotional targets.
Grade 12 - Good Hope High School (2022-12)
