Rajab Mohamed

I’m a results-driven support professional with 2+ years of experience resolving complex customer issues, improving internal processes, and collaborating with cross-functional teams. I thrive in fast-paced environments and bring a strong focus on customer experience, efficiency, and clear communication. Currently upskilling in QA testing and project management to deepen my impact in tech-focused roles.

Experienced Customer Support Specialist with a track record of resolving complex queries, improving internal workflows, and reducing escalations. Skilled in cross-team collaboration, issue categorization, and knowledge base updates. Worked closely with engineering and data teams to resolve technical problems and improve service delivery. Currently transitioning into QA and project management roles, with a focus on testing, automation, and structured problem-solving.

I’ve completed a Practical Software Testing certificate and the Software Testing: Novice to Expert course, which included practical projects and real-world scenarios to build hands-on experience in QA.