Randy Van wyk

Detail-oriented and reliable administration professional with 14 years of working experience, including over 10 years within the Financial Services and Life Assurance industry. This extensive experience has developed a strong ability to manage high volumes of data accurately, meet strict turnaround times, and provide effective administrative and client service support. Proven in communicating professionally with clients, intermediaries, and internal stakeholders in both English and Afrikaans, and consistently committed to delivering high-quality, results-driven service.

Senior Process Assistant (SRS) at SANLAM (2018-08 – Present)

Senior process assistant responsible for new business and business insurance case processing within the Financial Services and Life Assurance industry.

• Capture, assess, issue, or decline new business and business insurance cases.
• Ensure proposals are processed within required turnaround times.
• Follow up on outstanding documentation and information.
• Communicate professionally with clients, intermediaries, and marketers in writing.
• Update and maintain accurate client records and health questionnaires.
• Assist First Line Managers with urgent, complex, and high-value cases.
• Support trainers and business analysts through process testing and alignment.
• Assist team members with quality assurance and case accuracy beyond core scope.

Client Service Representative (Nurses on Wheels) at SANLAM (2017-10 – 2018-07)

Client service representative providing professional support and maintaining service standards.

• Provided professional client service support.
• Assisted clients with queries and service requests.
• Maintained accurate records and ensured service standards were met.

Credit Validations Agent / New Accounts Agent / Forensics Analyst at THE FOSCHINI GROUP (TFG) (2011-08 – 2017-09)

Multi-role position involving credit validation, new account processing, and fraud assessment.

• Validated credit applications and supporting documentation.
• Conducted data verification and fraud-related assessments.
• Communicated with internal teams to resolve discrepancies.
• Maintained strict confidentiality and accuracy standards.
• Met daily and monthly performance targets.

Event Management Intern / Trainee at CENTEQ EVENTS (2010-06 – 2010-07)

Event management intern supporting event planning and coordination activities.

• Prepared delegate badges and event materials.
• Assisted with email correspondence and telephone enquiries.
• Conducted research to support event planning activities.

Grade 12 (Matric) – Bishop Lavis Secondary School

BTEC Professional Diploma in Event Management – Prestige Academy