Raphael Maseko

Highly professional and well-presented hospitality professional with 30 years of diverse business experience, primarily in customer services, catering, hospitality, and management. Strong background in food and beverage management with proven ability to lead teams and ensure top-notch customer service. Experienced in managing day-to-day operations, driving sales and revenue, supervising hospitality teams, and maintaining compliance with food and hygiene regulations.

Proficient in industry-specific software including POS systems and inventory management tools. Excellent communication, leadership, and decision-making skills with strong attention to detail for menu development, inventory management, and cost control.

Assistant Food and Beverage Manager at Radisson Hotel and Convention center (2024-09 – Present)

• Managing restaurant, bar, kitchen, and catering operations. Ensure high standards of food quality and customer service.
• Monitor service delivery and operational procedures. Coordinate functions, events, and banquets when required.
• Supervise and support food and beverage staff during shifts.
• Staff scheduling and duty rosters. Train and motivate employees to maintain service standards. Ensure staff follow company policies and hygiene regulations.
• Ensure guests receive professional and efficient service.
• Handle guest complaints and resolve issues promptly. Monitor guest satisfaction and service quality.
• Budgeting and cost control. Monitor stock levels and inventory systems.
• Reduce wastage and control food and beverage costs. Cash handling and daily financial reporting.
• Ensure compliance with food safety and hygiene regulations.
• Maintain health and safety standards within all food and beverage areas. Conduct regular inspections and quality checks.
• Operational reports and record keeping. Coordinate communication between departments.
• Menu planning and promotions.

Assistant Food and Beverage Manager at Sun City Resort (2015-10 – 2024-08)

• Oversaw daily operations of the Pub & Grill restaurant and assisted in managing F&B operations across hotel outlets including restaurants, bars, banqueting, and room service to ensure smooth service delivery
• Recruited, trained, scheduled, and supervised F&B teams across multiple outlets. Coached staff on service standards, upselling, and guest relations
• Ensured high standards of food quality, service, and hygiene were maintained in line with SunCity brand standards. Handled VIP guests, complaints, and feedback to maintain guest satisfaction
• Managed stock orders, deliveries, stock takes, and wastage control. Maintained optimal stock levels and supplier relationships across all outlets
• Planned and coordinated F&B for events, weddings, functions, and promotions. Ensured correct setup, service, and breakdown for special events
• Reconciled daily sales, cash-ups, and deposits. Assisted with budgeting, forecasting, and monthly P&L reporting. Monitored labor cost and scheduling efficiency
• Enforced health, safety, and liquor license compliance. Ensured HACCP, hygiene, and company SOPs were followed across all F&B areas

Diploma in Business Management – ICS (United Kingdom England)

Certificate in Health & Safety for Managers – Royal Institute of Public Health And Hygiene (UK England)

Certificate in Basic Food Safety – Royal Institute of Public Health And Hygiene (UK England)