Rashied Moosa

I am an experienced manager with over 22 years' experience in people management, operations management, skills development and training quality assurance. I have worked on numerous people development projects. I have proven experience in stakeholder relations, customer service, training co-ordination, training management, team management and management reporting. I have proven leadership skills, including managing and motivating others to achieve company objectives.

Chief Operations Officer (COO) at SD Recruitment (2023-10 – Present)

HR, General Recruitment, Medical Staffing Operations, Compliance, Clinical, Hospitality Staffing and Occupational Health

• Led the development and execution of annual strategies and operational plans across key functions, including Human Resources, Recruitment, Clinical Services, Compliance, Medical Staffing Operations, Hospitality Staffing, and Occupational Health.
• Direct and oversee all HR functions, including workforce planning, recruitment, remuneration management, employee relations, policy development, and legal compliance.
• Develop and implement operational policies and procedures.
• Spearhead talent development initiatives focused on performance management, skills development, coaching, and career progression to foster a high-performance culture.
• Ensure full compliance with labour laws, health and safety regulations, and clinical governance standards.
• Drive organizational quality initiatives, including the development and maintenance of ISO Quality Management Systems and certification.
• Manage operations, including Human Resources, Recruitment, Clinical Services, Compliance, Medical Staffing Operations, Hospitality Staffing, and Occupational Health, ensuring alignment with client needs and industry standards.
• Oversee facilities management, ICT services, equipment procurement, and system functionality (CRM/IMS) to ensure operational efficiency.

Professional Officer - Training & Dev at City of Cape Town – Water and Sanitation (2018-10 – 2023-09)

• Workplace Skills Planning & Compliance – Develop, implement, and monitor the Workplace Skills Plan (WSP), ensuring alignment with departmental and organizational goals.
• Training Needs Analysis & Implementation – Conduct skills audits, identify training gaps, and implement targeted interventions to enhance workforce capabilities.
• Training Evaluation & Reporting – Track training effectiveness, provide regular progress reports, and measure return on investment for learning initiatives.
• Stakeholder Engagement & Partnerships – Collaborate with internal and external stakeholders to align training programs with industry best practices and business needs.
• Training Administration & Compliance – Maintain accurate training records, ensure adherence to legislative requirements, and oversee reporting for audits.
• Facilitation & Coaching – Deliver training sessions, provide coaching support, and develop learning methodologies tailored to business requirements.
• Financial Oversight – Manage training budgets, optimize resource allocation, and ensure cost-effective learning solutions.

Training, Quality and Compliance Manager / Operations Manager at SD Training Academy (SDTA) (2017-01 – 2018-09)

• Training & Development Leadership – Develop and implement training strategies, policies, and procedures.
• Content & Program Management – Oversee training material development, sourcing, and execution of national/regional projects.
• Accreditation & Compliance – Ensure company accreditations (SETA, DHET, QCTO) and maintain quality management systems.
• Performance & Data Management – Track training effectiveness, manage reporting, and optimize team performance.
• Stakeholder & Contractor Relations – Build client relationships and oversee outsourced training providers.
• Financial & Risk Oversight – Manage budgets, funding proposals, tenders, and risk mitigation strategies.

Quality Assurance, Accreditation & Skills Development Specialist at Wholesale and Retail Sector Education and Training Authority (W&RSETA) (2015-10 – 2016-12)

• Led stakeholder engagement and capacitation on Quality Qualifications Authority (QQA) requirements, strengthening partnerships between SETA, TVET colleges, and the retail sector.
• Facilitate provisional and full accreditation for training providers in compliance with W&RSETA standards, including conducting monitoring visits and external moderation.
• Oversee the evaluation and registration of assessors and moderators, ensuring compliance with industry regulations.
• Design and develop efficient administrative processes and tools to streamline operations and improve record management.
• Coordinate and manage Skills Facilitators across colleges and SETA offices, supporting capacity-building initiatives for lecturers and staff.
• Conduct site visits for learner verification, monitoring, and facilitated the extension of scope processes between colleges and the QQA unit.
• Prepare project reports and managed grant claim documentation, overseeing the operational budget and mitigating organizational risks.
• Drive skills development initiatives, supporting Graduate Placements, Internships, and promoting SMME participation in projects.
• Provide career guidance within TVET colleges and the broader retail sector, supporting the establishment of Practicum Rooms across campuses.
• Facilitate WSP (Workplace Skills Plan) and ATR (Annual Training Report) submissions, ensuring compliance and approval of skills development frameworks.
• Strengthen partnerships and increased collaboration between TVET institutions, retail companies, and learners, including onboarding non-participating retail companies.
• Offer bursary support through information sharing and assistance to beneficiaries, enhancing access to educational resources.

Consultant at RM Consulting (2014-08 – 2015-09)

• Assist clients with obtaining accreditation (Training Provider and Learning Programme Accreditation).
• Develop, submitting and implementing Workplace Skills Plan (WSP) and Annual Training Reports (ATR).
• Develop training quality management systems, i.e. company policies and procedures.
• Align learning programmes to registered unit standards and/or qualifications.
• Develop learning material and assessment tools.
• Manage learnerships.
• Provide implementation and management services.
• Provide facilitation / assessment / moderation services.
• Provide coaching / mentoring services.

External Evaluator / Moderator at Services Sector Education and Training Authority (SSETA) (2012-09 – 2014-07)

• Conduct quality assurance audits on all training providers applying for accreditation or accredited with the Services Sector Education and Training Authority in South Africa.
• Conduct provider accreditation evaluation audits on training and development providers across South Africa, including evaluating organisations' quality management systems (Policies and procedures), learning material, implementation capacity, legal compliance and making recommendations to the SSETA regarding the awarding of accreditation or recommending areas of remediation for the provider to address.
• Conduct provider accreditation monitoring audits on training and development providers across South Africa, including evaluating providers' performance against accreditation and quality assurance criteria.
• Conduct external moderation of provider assessment and moderation activities for SSETA training and development providers across South Africa, including evaluating learner evidence of competence and making recommendations for the endorsement of learners' competence and certification.
• Compile reports on all audits conducted and submitting them to SSETA for endorsement and distribution to the relevant training and development providers.

Regional Training Consultant at Broad Reach Health Care (2009-08 – 2012-08)

• Led a team of 3 staff members, overseeing project coordination and the implementation of annual training plans.
• Develop and manage the regional training budget, ensuring efficient allocation of resources.
• Coordinate regional training calendars, overseeing logistics and ensuring compliance with reporting requirements.
• Liaise with stakeholders and capacity-building teams to design and implement targeted learning solutions and interventions.
• Manage training providers, ensuring quality service delivery and conducting regional impact assessments.
• Conduct quality assurance by vetting learning materials and course content for relevance and compliance.
• Oversee data management processes in collaboration with data administrators, ensuring accurate recordkeeping.
• Implement effective risk management strategies to mitigate operational challenges.
• Facilitate client engagement and maintained strong stakeholder relationships to support organizational objectives.

Consultant at RM Consulting (2008-05 – 2009-07)

• Assist clients in securing Training Provider and Learning Programme Accreditation, ensuring alignment with regulatory requirements.
• Develop, submitted, and implemented Workplace Skills Plans (WSP) and Annual Training Reports (ATR) to support organizational skills development strategies.
• Design and implement training quality management systems, including company policies and procedures.
• Align learning programmes with registered unit standards and qualifications, ensuring compliance and relevance.
• Create learning materials and assessment tools tailored to specific training outcomes.
• Manage the implementation and administration of learnerships, overseeing their successful delivery and completion.
• Deliver facilitation, assessment, and moderation services to maintain high-quality training standards.
• Provide coaching and mentoring services to support employee growth and capability development.

Accreditation Manager at Services SETA (2007-05 – 2008-04)

ETQA Manager: Regional Operations at Services SETA (2004-09 – 2007-04)

• Led teams of up to 20 staff members, driving operational excellence, risk management, and policy development for accreditation and quality assurance processes.
• Develop and implement annual business plans and budgets for both Accreditation and ETQA divisions, ensuring alignment with organizational goals.
• Oversee the execution of Quality Management Systems (QMS), ensuring compliance with IIP, ISO 9000:2000, and sector-specific standards.
• Design, review, and implement accreditation and ETQA policies, contributing to the accreditation and quality assurance of over 800 training providers offering registered qualifications and unit standards across South Africa.
• Led risk management initiatives, quality assurance monitoring, and stakeholder reporting for both internal and external stakeholders.
• Drive human capital development through performance management, succession planning, recruitment, and capacity-building workshops.
• Mentor junior staff, interns, and learners on learnerships, fostering talent development and coaching future leaders.
• Manage major projects, including the baseline assessment of NQF Level 4 learners and the development of an online application management system, streamlining accreditation processes and enhancing operational efficiency.
• Strengthen national stakeholder engagement through workshops, capacitation initiatives, and support for training providers' compliance and quality standards.

Learnership Academy And Group Training Coordinator / ETQA Officer / Regional Support Assistant / Intern at Services SETA (2002-03 – 2004-08)

Advanced Coach Practitioner / Professional Certified Coach Certificate in Coaching – The South African College of Applied Psychology (SACAP) (2022 – 2022)

B-Tech in Human Resource Management – Cape Peninsula University of Technology (CPUT) (2008 – 2008)

Certificate: Associate in Management (AIM) in Management – UCT Graduate School of Business (2005 – 2005)

National Diploma in Human Resource Management – Cape Peninsula University of Technology (CPUT) (2000 – 2000)

Grade 12 (Matric) – Rocklands Senior Secondary (1997 – 1997)