Rashnee Sewpersad
Quality Assurance Agent
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About
Results-driven Quality Assurance Agent with 12+ years of experience ensuring regulatory compliance, elevating service standards, and driving operational improvements in fast-paced environments. Proven track record in call auditing, customer service, sales, and debt recovery. Strong analytical abilities, excellent communication skills, and expertise in identifying risk, improving agent performance, and supporting organisational efficiency.
Experience
Quality Assurance Agent - Talksure SA
(2014-02 - 2026-03)
Reason for leaving: Retrenched
- Evaluated agent calls to ensure compliance with industry regulations and internal standards.
- Delivered quality reports and insights to management, highlighting trends and risks.
- Identified performance gaps and recommended corrective actions for continuous improvement.
- Supported fair customer outcomes and attended to escalated service queries, assisted Teamleaders.
Sales Agent - Rewardsco / Ignition Call Centre
(2012-01 - 2013-12)
- Met and exceeded sales targets while providing excellent customer service.
Debt Collector - Blake & Associates / R.L Daly Attorneys
(2004-01 - 2012-12)
- Conducted debt recovery, negotiations, and maintained client account records, assisted Teamleaders.
HR Assistant - Mahatma Gandhi Hospital
(2003-01 - 2004-12)
- Supported HR functions including payroll, filing, and administrative processes.
Cashier & Merchandiser - Shoprite / Take & Pay Hyperstore
(2000-01 - 2003-12)
- Managed till operations, customer assistance, assisted supervisors and shelf merchandising.
Education
Grade 12 - Havenpark Secondary School
