Tebogo Mooi

Energetic and goal-driven professional with proven experience in office administration and Contact Centre Quality Assurance. Skilled in documentation control, data management, compliance monitoring, call evaluation, performance analysis, and continuous process improvement. Recognised for strong attention to detail, analytical thinking, and the ability to enhance service quality and operational efficiency.

Retail sales experience further strengthens client engagement, communication, and problem-solving abilities. Committed to delivering high-quality results, supporting team performance, and driving continuous professional growth.

Quality Assurance Agent at AFFINITY LIFE LIMITED (2025-05 – Present)

Monitoring and evaluating calls, assessing agent performance and call quality. Verifying adherence to company policies, procedures, and regulatory requirements. Improving customer experience and enhancing call quality and agent performance.

• Monitoring and evaluating calls Assessing agent performance and call quality
• Verifying adherence to company policies, procedures, and regulatory requirements
• Improve customer experience enhance call quality and agent performance
• Optimize processes and reduce errors
• Maintain compliance Ensure adherence to regulations and company standards

Field Sales Agent at AFFINITY LIFE LIMITED (2025-02 – 2025-04)

Selling products and services to customers, building relationships and identifying needs to meet sales targets. Building and maintaining customer relationships, conducting sales presentations, and staying up-to-date on product knowledge.

• Sell products/services to customers, building relationships and identifying needs to meet sales targets
• Build and maintain customer relationships
• Conduct sales presentations
• Meet and exceed sales targets
• Stay up-to-date on product knowledge

Registry Clerk/Administrator/Data Capture (NYS) at GAUTENG DEPARTMENT OF ROADS AND TRANSPORT (2022-02 – 2024-02)

Processing files for archiving and disposal. Securing physical work space and storing documents, uploading data into computer database and spreadsheets. Managing incoming and outgoing correspondence and scanning documents from various directorates.

• Processing files for archiving and disposal
• Securing physical work space and storing documents, uploading data into computer database and spreadsheets
• Managing incoming and outgoing correspondence with regards to files at hand and files already captured on computer systems and ready for archiving or disposal
• Scanning documents from various directorates within the Roads and Transport Department namely Supply Chain Management, Public Transport, Road Maintenance and Operating Licenses
• Storing Scanned Documents on computer systems for easy retrieval using keywords such as ID Number or making use of Full names and Surname
• Send record of all captured documents using spreadsheets on a daily basis to keep track of documents ready for archiving and disposal

Grade 12 – Raymond Mhlaba Secondary School (2019)