Raymond Shokane

Administration of section 27 and Exemption applications Attending inbound and outbound calls Assisting walk-in with all queries related to Section 27 and Exemptions matters or cases

Section 27 and Exemption Administrator - Property Practitioners Regulatory Authority (known as Estate Agency Affairs Board South Africa)

(2013-11 - 2025-05)

• Administration of section 27 and Exemption applications
• Attending inbound and outbound calls
• Assisting walk-in with all queries related to Section 27 and Exemptions matters or cases
• Informing estate agent or property practitioners with all EAAB/ PPRA programmes and activities
• Ensure section 27 applications tracked and filed on the ERP systems (SAP and Paper- Trail)
• Liaise with Auditors to furnish us with audit reports and audited financial statements
• Ensure section 27 Applications are processed according to SAP and Paper Trail
• Verify audit reports and audited financial statements
• Verify applications and supporting documents from Principals, Auditors and Attorneys
• Liaising with stakeholders: DHA, FICA, IRBA, Banks, auditors, lawyers, REBOSA, IESA, principals
• Ensure all applications and supporting documents are completed and signed
• Generate invoices, letters of demand/ charge letters and acknowledging POP from Principals
• Preparing and submit daily, weekly, monthly, and quarterly reports for line- manager
• Monitor agents' performance regarding acknowledgement of debts
• TEAM leader for Section 27 and Exemption Administrators
• Liaising with external and internal auditors to provide required documents for the department
• Providing updates of documents to Finance, Registration, Inspection, Legal and CRM Departments
• Facilitating Inductions or Orientations to new recruits for Leanership and internship students
• Ensure all applications files are updated with outcome of consideration according to SOP
• Identify and mitigate risks factors to re- enforce compliance

Business Loan Officer for SOWETO - Standard Bank= TUTUWA Community Development Fund- Microfinance Division for SMME's

(2012-07 - 2012-12)

Mobilise township businesses for micro-loans, manage relationships with local stakeholders, and deliver sales targets for small and medium business owners.

• Mobilise township businesses like Tuckshops/ Salons/ Taverns/ Shebeens/ Fast Food shops to apply for micro-loans that was ranging from R2, 000-00 to R15, 000-00
• Co-ordinate and maintain relationships between local stakeholder like community leaders/ hawkers Associations
• Manage and control of quality applications for micro- loans
• Regulate updates of SMME owners regarding payment status of loans
• Deliver sales/ business targets and budgets for the Soweto Business Owner to Manager
• Ensuring all clients details and documents are 100% correct and accurately to captured into system
• Ensuring daily, weekly, monthly and quarterly data and reports are in place for Manager
• Identify areas of growth for business owners to get micro business loans
• Organise venues for training and workshops of Financial and Business Management Training
• Educate and Facilitate Financial and Business Management training and workshops to township business owners
• Monitor performance for agreed repayment schedules by Township SMME owners

Field Worker, Data Capturer and Supervisor - Statistic South Africa

(2011-07 - 2012-07)

Conducted Census 2011 project activities including consultation with community leaders, training of enumerators, data capturing and report compilation.

• Consult and liaise with community leaders and all CBO's
• Assist in development and Implementation of the listing and publicity strategies and plans
• Inbound and outbound of calls to household owners to provide information
• Conduct training sessions, workshops and presentations to enumerators
• Engage in research work for the improvement of service/ product
• Assist in processes for sorting, scanning and capturing of all Questionnaires for Soweto area
• Compiling daily and weekly reports of all household owners for the office
• Coordinate the implementation, monitoring and evaluation of queries from household owners
• Reconciling uniform, stationery and materials for enumerators to do fieldwork
• Manage, store, organize and move questionnaires among capturing areas
• Capture the questionnaires into the system

Operational Manager for Retail Division - Pick 'n Pay

(2009-10 - 2010-10)

Consulted with store management and head office on recruitment, marketing initiatives, and operational improvements for retail operations.

• Consult and liaise with Pick 'n Pay managers, stores supervisors and Head Office
• Assist in advising on, managing the process of formulating marketing initiatives and recruiting frontline staff: cashiers, packers and merchandisers
• Assist for the final services of front office and administration work or secretarial
• Inbound and outbound of calls to stakeholders
• Conduct training recruitment, sessions, workshops and presentations
• Engage in research work for the improvement of services
• Assist in processes for sales and marketing strategies
• Compiling daily, weekly, monthly & quarterly reports of all clients for the office
• Coordinate the implementation, monitoring and evaluation of client queries for Khamandisa development opportunities and programmes
• Reconciling accounting records on weekly, monthly and quarterly for cash flow improvement

Business Navigator jnr - Orange Business Consulting t/a OBCi

(2007-04 - 2009-09)

Service Provider of Umsobumvu Fund- National Youth Development/ Gauteng Enterprise Propeller / Department of Trade and Industry, The Business Place. Consulted with clients and intermediaries on SMME development opportunities.

• Consult and liaise with various clients, CBO's and intermediaries
• Assist in informing on, managing the process of formulating marketing initiatives and recruiting clients requiring products/ services offered by OBCi
• Assist for the final services of front office and administration work
• Inbound and outbound of calls to assist entrepreneurs with required information
• Conduct SMME training sessions, workshops and presentations
• Engage in research work for the improvement of service/ products
• Assist in processes for sales and marketing strategies
• Compiling daily, weekly, monthly & quarterly reports of all clients for the office
• Coordinate the implementation, monitoring and evaluation of client queries for SMME development opportunities
• Reconciling receipt book on weekly, monthly and quarterly for financial records

Receptionist/ Administration Clerk - Dr. P. Mfikoe's Medical Surgery

(2004-05 - 2005-08)

Managed administrative and reception duties in medical practice including doctor's diary, communications, financial records and medical aid claims.

• Organize and manage the doctor's dairy
• Manage Inbound and outbound calls
• Manage stationery, equipment, petty cash, cash floats, account receipts and medicine stocks
• Compiling weekly, monthly & quarterly reports and attend internal/ external accounting records
• Reconciling claims daily, weekly, and monthly to financial records and debts collection
• Assist with managing the monthly expenses
• Submitting claims to medical aid companies/ schemes to make payments
• Attend quarries related to all medical stakeholders
• Book- keeping of income and expenses of the surgery
• Liaise directly with the accountants, landlord, suppliers of medical equipments and medications

Educator, Facilitator, Lay Counselor and Jnr Co-odinator for HIV/ AIDS, VCT, PMTCT, T.B, HCBC, Sexuality and Reproductive Health - Department of Health and Welfare at St. Rita's Hospital and Penge Hospital

(2002-10 - 2004-04)

Educated and counseled youth and community about HIV/AIDS, T.B, STD and reproductive health. Coordinated implementation and monitoring of HIV/AIDS programmes and activities.

• Educating, facilitate and counsel youth and community about HIV/AIDS, T.B, STD. sexuality and reproduction health to improve their quality-of-life style
• Compiling weekly, monthly, and quarterly reports
• Safekeeping of HIV patients' records and reports
• Compile weekly and monthly activitiy plans in conjunction with school, CBO, FBO and relevant stakeholders
• Support integrated development planning process of the HIV/AIDS programmes and activities
• Coordinate the implementation, monitoring and evaluation of local clinics, hospital wards and community based multi-sectoral HIV/AIDS plans and information centre
• Empower, develop and equip pregnant women about PMTCT and Breastfeeding

Grade 12 - Northern Sotho, English, Mathematics, Physical Science and Biology - Sedibeng Success College (1999 - 1999)

Public Management Diploma - Public Management - SWGC (2024 - 2024)

Marketing Management Diploma - Marketing Management - SWGC