Refilwe

Versatile professional with over 10 years of experience across customer inbound/outbound services and supply chain operations. Proven track record in high-stakes environments including banking, insurance, and FMCG. Expert in managing complex CRM systems (SAP, Pastel Evolution), resolving intricate credit inquiries, and optimizing stock allocation. A resilient problem-solver dedicated to driving sales growth and operational efficiency.

Supply Chain Clerk at KWD Training Services / Phoenix Distribution

• Managed stock allocation and inventory movement to ensure seamless distribution cycles.
• Utilized Pastel Evolution to track and trace products, ensuring a high % accuracy in delivery logs.
• Coordinated logistics and general inquiries to maintain supply chain flow.

Customer Service Consultant at Standard Bank / Discovery / South African Breweries

• Provided excellence to inbound and outbound support within the banking, insurance, and beverage industries.
• Mastered SAP CRM to manage customer profiles, resolve general credit inquiries, and process multimedia sales.
• Consistently met and exceeded lead generation targets and sales closing quotas.
• Facilitated high-level negotiations while maintaining excellent customer satisfaction ratings

– Northview High School