Refilwe Modise

Detail-oriented Administrative and Customer Service professional with over 8 years of experience supporting customers, branch operations, data entry, documentation, filing and day-to-day administration. Experienced in accurately capturing information, processing documents and orders, maintaining records, handling confidential information and communicating professionally with clients and colleagues. Known for reliability, organisation, attention to detail and the ability to follow established procedures while working efficiently both independently and as part of a team.

Holds a Higher National Diploma and Customer Service and Administrative Assistant certificates from EduCourse.

Admin Clerk at Rustenburg Toyota (2025-12 – 2026-05)

• Captured stock invoices and processed orders accurately, supporting smooth daily administrative operations.
• Managed daily mail, filing systems and administrative documentation in an organised and timely manner.
• Maintained accurate records and reduced data-entry errors through careful checking and attention to detail.
• Handled sensitive company information with confidentiality and professionalism.
• Supported colleagues with routine clerical tasks and ensured documents were readily available when required.

Service Advisor Intern at Supergroup – Jetour Rustenburg (2025-09 – 2025-12)

• Welcomed clients and performed reception duties in a professional, customer-focused environment.
• Checked in vehicles and updated service books accurately, demonstrating careful record keeping and data accuracy.
• Provided clear information to customers and coordinated service-related communication.
• Conducted follow-up communication and maintained positive relationships with customers.
• Worked within established service processes to support efficient day-to-day operations.

Service Consultant at Capitec Bank (2018-02 – 2024-08)

• Delivered professional customer service by resolving client enquiries and providing accurate information.
• Processed account openings and loan applications efficiently while following established banking procedures.
• Managed branch administration, email correspondence, filing and printing, supporting smooth branch operations.
• Captured and handled customer information accurately while maintaining confidentiality.
• Built strong client relationships and communicated professionally with customers and colleagues.
• Worked effectively in a high-volume environment while balancing customer needs and administrative responsibilities.

Client Service Champion at Capitec Bank (2017-05 – 2018-02)

• Greeted and welcomed clients into the branch, creating a professional and supportive first point of contact.
• Directed clients to appropriate service stations and assisted with self-service terminals.
• Resolved customer queries and provided administrative support to branch staff.
• Communicated clearly with clients and colleagues to help maintain an efficient branch environment.

Higher National Diploma – Richfield Graduate Institute of Technology (2017)

Grade 12 – Randburg (2012)