Refilwe Mohlobodi
FRONTLINE ASSISTANT / OPTICAL ASSISTANT
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About
Dedicated and results-driven individual, seeking a role where I can leverage my diverse skills and experiences. Committed to delivering exceptional customer satisfaction and contributing to the growth of a dynamic organization while continuously enhancing my own skills and knowledge.
Experience
FRONTLINE ASSISTANT / OPTICAL ASSISTANT at SPECTACLE BOUTIQUE (2025-06 – 2026-01)
- Administrative and Clerical support: Patient scheduling, bookings, maintain patient records, filing systems, handle phone calls and verify medical aid claims.
- Eyewear Assistance and Sales: Assisting patients to select appropriate frames and lenses, provide information on various lens options and eyewear care, maintaining inventory on contact lenses, glasses and sunglasses.
- General Office Duties: Maintain a clean and sterlized equipment and organized examination rooms, Ensure compliance with relevant guidelines and confidentiality of patient information.
SALES ASSISTANT at PEP CELL (2023-01 – 2023-11)
- Customer Service: Providing excellent customer service by assisting customers with inquiries, product information and purchases.
- Inventory Management: Monitor and restock inventory, ensuring products are available for customers.
- Cash handling: Handle cash, credit transactions and operate the cash register accurately.
CALL CENTER AGENT at SKILLS EXCEL TRAINING INSTITUTE (2022-07 – 2022-12)
- Handling Inbound and Outbound Calls: Answering customer enquiries, resolving issues or making outbounds calls for sales and surveys.
- Customer support: Providing excellent customer service, addressing concerns and ensuring customer satisfaction.
- Data Entry: Recording and maintaining customer information and interactions on a database.
- Teamwork: Collaborating with colleagues to achieve goals and maintain a positive work environment.
Education
Advance National Diploma in Transportation Management – University of Johannesburg (2020 – 2020)
National Diploma in Transportation Management – University of Johannesburg (2021 – 2021)
Matric – General Smuts High School (2014 – 2014)
