Rene Myburgh

Experienced telecommunications and systems professional with a strong background in VoIP, PortaOne administration, service delivery, reseller onboarding, systems support, operations, training, billing, process documentation and project coordination. Proven experience working across technical, operational and customer-facing environments, with a focus on improving processes, supporting clients and teams, and translating complex systems into practical training and documentation.

Training – System Support / Reseller Onboarding at BACKSPACE / LANLINE TECHNOLOGIES (2023-08 – 2026-08)

• Deliver turnkey reseller onboarding solutions, including technical and billing training on PortaOne.
• Create and maintain rate sheets, products, subscriptions, bundles and IVR configurations.
• Provide first-line support for reseller/client systems and billing queries.
• Produce training manuals, step-by-step guides, SOPs and onboarding documentation.
• Train staff, perform system testing/UAT from an end-user and training perspective, and assist with client migrations.
• Identify and map gaps across systems, portals and processes; identify client integration needs and requirements.
• Compile monthly reporting and maintain welcome/onboarding documentation, information and escalation contacts.

Operations Manager / Partner at BARBARIAN BURGER BAR FRANCHISE (2022-12 – 2023-07)

• Managed day-to-day operations, stock, suppliers, staff training and operational administration.
• Documented recipes, training material, SOPs, Health & Safety procedures and policies.
• Managed production licences, permits, purchase orders, payments, monthly wages and ad hoc financial administration.
• Prepared monthly operational and sales reports; handled invoicing and reconciliations.
• Supported social media marketing and sourcing of equipment, stock and suppliers.

Senior Systems Administrator at INOVI TEL PTY LTD (2021-11 – 2022-11)

• Implemented and administered VoIP services and maintained CRM order flow across Voice and Data.
• Managed PortaOne products, tariffs, subscriptions, discount plans, customers, IVRs and call routing.
• Managed LCR tariff sheets, monthly Voice/Data billing and revenue/minutes reporting.
• Coordinated ICASA reporting and number-range ordering with interconnect partners.
• Supported product development, quotations, legal/marketing documentation and project management.
• Created turnkey PortaOne environments for ISP POD clients and handled technical/operational escalations.
• Trained staff and clients and created supporting training material and SOPs.

Porta Platform Manager at MetroFibre Networx PTY LTD (2018-12 – 2021-11)

• Managed VoIP implementation and administration, CRM order flow and voice operations.
• Managed PortaOne and 3CX environments, including products, tariffs, subscriptions, discount plans, customers, IVRs and call routing.
• Coordinated ICASA reporting, number-range ordering and onboarding of interconnect partners.
• Supported voice product development, sales quotations, project management and business requirements.
• Managed LCR tariff sheets, monthly voice billing, revenue/minutes reporting and invoice reconciliation.
• Created turnkey PortaOne environments for ISP POD clients and oversaw Voice NOC escalations, requirements and SOPs.
• Trained staff and clients and documented processes, specifications and training material.

Service Delivery Coordinator / Team Lead at AVOXI PTY LTD (Telecommunications) (2016-11 – 2018-11)

Progressed through multiple roles within AVOXI, taking increasing responsibility for service delivery, porting, client support, training and team coordination. Progression: Customer Service Representative / Porting Liaison → Service Delivery Coordinator / Porting Specialist → Service Delivery Coordinator / Team Lead

• Coordinate porting, pointing, change of destination/ownership, service installations, billing and customer queries across local and global services.
• Create and maintain reseller/client accounts, rate sheets, service setups and DID inventory, including number ordering.
• Train channel partners, resellers and new hires; create step-by-step process documentation and training material.
• Oversee team installations and operational escalations while providing department backup and cross-training.
• Coordinate operational projects and system/process changes, including upgrades, price increases, VAT changes and system clean-up.
• Coordinate travel and accommodation arrangements for staff travelling between the USA, Cape Town, Johannesburg and Durban.

Office / Warehouse Manager at Prime Foods Group (FMCG) (2012-05 – 2015-03)

• Managed office and warehouse operations, customer orders, invoicing, stock, cash-ups and supplier administration.
• Supervised approximately 20 staff and oversaw deliveries and order picking.
• Managed creditors/debtors, petty cash, wages and reconciliation of invoices and bank statements.
• Served large accounts including Spar, hotels and catering companies.
• Supported sales, customer liaison and cold-calling activities.

Junior Sales Executive at Nexxus Corporation (FMCG) (2011-06 – 2012-05)

• Developed new business through cold calling and serviced existing clients.
• Maintained relationships with major retail clients and managed weekly/monthly sales targets.
• Promoted products through social media and retail promotions.
• Sold to end users and wholesalers and prepared weekly/monthly reports.

Personal Assistant to MD at Clear Voice PTY LTD (Telecommunications) (2011-01 – 2011-05)

• Managed calls, diaries, appointments, stock/stationery, travel, accommodation and events.
• Prepared documents and memoranda and supported front-of-house administration.

Personal Assistant / Receptionist at Dr Tracey Bergstrom INC (2010-01 – 2010-12)

Managed appointments, payments, salaries, stock, sales administration and day-to-day office operations.

Implementation Consultant at Walton's Stationary Company PTY LTD (2009-05 – 2009-12)

Supported software implementation and client conversions, including training, sales support, credit applications, orders and administration.

Implementation Consultant at Optiplan PTY LTD (2008-08 – 2009-04)

Supported client system conversions, software implementation, training, sales administration, orders and reporting.

Invoice / Admin Clerk (Warehouse Assistant) at St Elmo's Trading – Head Office (2005-06 – 2008-07)

Managed national invoicing, purchasing, stock control, supplier administration, production records and logistics coordination.

Membership Clerk at Boca West Country Club, USA (2004-11 – 2005-05)

Handled membership administration, invoicing, member enquiries and club activity support.

Matric / Grade 12 – De Villiers Graaff High School, Villiersdorp (2003)