Training – System Support / Reseller Onboarding at BACKSPACE / LANLINE TECHNOLOGIES (2023-08 – 2026-08)
- Deliver turnkey reseller onboarding solutions, including technical and billing training on PortaOne.
- Create and maintain rate sheets, products, subscriptions, bundles and IVR configurations.
- Provide first-line support for reseller/client systems and billing queries.
- Produce training manuals, step-by-step guides, SOPs and onboarding documentation.
- Train staff, perform system testing/UAT from an end-user and training perspective, and assist with client migrations.
- Identify and map gaps across systems, portals and processes; identify client integration needs and requirements.
- Compile monthly reporting and maintain welcome/onboarding documentation, information and escalation contacts.
Operations Manager / Partner at BARBARIAN BURGER BAR FRANCHISE (2022-12 – 2023-07)
- Managed day-to-day operations, stock, suppliers, staff training and operational administration.
- Documented recipes, training material, SOPs, Health & Safety procedures and policies.
- Managed production licences, permits, purchase orders, payments, monthly wages and ad hoc financial administration.
- Prepared monthly operational and sales reports; handled invoicing and reconciliations.
- Supported social media marketing and sourcing of equipment, stock and suppliers.
Senior Systems Administrator at INOVI TEL PTY LTD (2021-11 – 2022-11)
- Implemented and administered VoIP services and maintained CRM order flow across Voice and Data.
- Managed PortaOne products, tariffs, subscriptions, discount plans, customers, IVRs and call routing.
- Managed LCR tariff sheets, monthly Voice/Data billing and revenue/minutes reporting.
- Coordinated ICASA reporting and number-range ordering with interconnect partners.
- Supported product development, quotations, legal/marketing documentation and project management.
- Created turnkey PortaOne environments for ISP POD clients and handled technical/operational escalations.
- Trained staff and clients and created supporting training material and SOPs.
Porta Platform Manager at MetroFibre Networx PTY LTD (2018-12 – 2021-11)
- Managed VoIP implementation and administration, CRM order flow and voice operations.
- Managed PortaOne and 3CX environments, including products, tariffs, subscriptions, discount plans, customers, IVRs and call routing.
- Coordinated ICASA reporting, number-range ordering and onboarding of interconnect partners.
- Supported voice product development, sales quotations, project management and business requirements.
- Managed LCR tariff sheets, monthly voice billing, revenue/minutes reporting and invoice reconciliation.
- Created turnkey PortaOne environments for ISP POD clients and oversaw Voice NOC escalations, requirements and SOPs.
- Trained staff and clients and documented processes, specifications and training material.
Service Delivery Coordinator / Team Lead at AVOXI PTY LTD (Telecommunications) (2016-11 – 2018-11)
Progressed through multiple roles within AVOXI, taking increasing responsibility for service delivery, porting, client support, training and team coordination. Progression: Customer Service Representative / Porting Liaison → Service Delivery Coordinator / Porting Specialist → Service Delivery Coordinator / Team Lead
- Coordinate porting, pointing, change of destination/ownership, service installations, billing and customer queries across local and global services.
- Create and maintain reseller/client accounts, rate sheets, service setups and DID inventory, including number ordering.
- Train channel partners, resellers and new hires; create step-by-step process documentation and training material.
- Oversee team installations and operational escalations while providing department backup and cross-training.
- Coordinate operational projects and system/process changes, including upgrades, price increases, VAT changes and system clean-up.
- Coordinate travel and accommodation arrangements for staff travelling between the USA, Cape Town, Johannesburg and Durban.
Office / Warehouse Manager at Prime Foods Group (FMCG) (2012-05 – 2015-03)
- Managed office and warehouse operations, customer orders, invoicing, stock, cash-ups and supplier administration.
- Supervised approximately 20 staff and oversaw deliveries and order picking.
- Managed creditors/debtors, petty cash, wages and reconciliation of invoices and bank statements.
- Served large accounts including Spar, hotels and catering companies.
- Supported sales, customer liaison and cold-calling activities.
Junior Sales Executive at Nexxus Corporation (FMCG) (2011-06 – 2012-05)
- Developed new business through cold calling and serviced existing clients.
- Maintained relationships with major retail clients and managed weekly/monthly sales targets.
- Promoted products through social media and retail promotions.
- Sold to end users and wholesalers and prepared weekly/monthly reports.
Personal Assistant to MD at Clear Voice PTY LTD (Telecommunications) (2011-01 – 2011-05)
- Managed calls, diaries, appointments, stock/stationery, travel, accommodation and events.
- Prepared documents and memoranda and supported front-of-house administration.
Personal Assistant / Receptionist at Dr Tracey Bergstrom INC (2010-01 – 2010-12)
Managed appointments, payments, salaries, stock, sales administration and day-to-day office operations.
Implementation Consultant at Walton's Stationary Company PTY LTD (2009-05 – 2009-12)
Supported software implementation and client conversions, including training, sales support, credit applications, orders and administration.
Implementation Consultant at Optiplan PTY LTD (2008-08 – 2009-04)
Supported client system conversions, software implementation, training, sales administration, orders and reporting.
Invoice / Admin Clerk (Warehouse Assistant) at St Elmo's Trading – Head Office (2005-06 – 2008-07)
Managed national invoicing, purchasing, stock control, supplier administration, production records and logistics coordination.
Membership Clerk at Boca West Country Club, USA (2004-11 – 2005-05)
Handled membership administration, invoicing, member enquiries and club activity support.
