Renell Exford

INBOUND CALL CENTRE AGENT, DEALING WITH CUSTOMER ENQUIRIES WHICH ARE NETWORK RELATED SUCH AS BILLING AND OTHER PRODUCTS AND SERVICES.

CALL CENTRE AGENT - NTLALEFENG PLACEMENTS - MTN, MT EDGECOMBE

(2006-07 - 2007-12)

• INBOUND CALL CENTRE AGENT, DEALING WITH CUSTOMER ENQUIRIES WHICH ARE NETWORK RELATED SUCH AS BILLING AND OTHER PRODUCTS AND SERVICES.

CALL CENTRE AGENT - ITALK CELLULAR

(2007-12 - 2008-12)

• INBOUND CALL CENTRE AGENT, DEALING WITH BILLING ENQUIRIES AS WELL AS COMPANY AND NETWORK PRODUCTS AND SERVICES.

GRADE R TEACHER - AZOTUS EDUCARE

(2014-04 - 2016-12)

• GENERAL ADMINISTRATION, COLLECTING AND RECEIPTING SCHOOL FEES, CHECKING MESSAGE BOOKS, GENERAL SUPERVISION OF THE SCHOOL IN THE ABSENCE OF THE PRINCIPAL.
• OVERSEEING THE OTHER AGE GROUPS AND THE TEACHERS.
• DEALING WITH ANY ENQUIRIES PARENTS MAY HAVE IN A TIMELY MANNER.
• ANSWERING OF CALLS, ASSISTING STAKEHOLDERS WHO WOULD VISIT THE SCHOOL AND ENSURING ALL RELEVANT DOCUMENTATION WAS KEPT UP TO DATE.
• OVERSEEING OF THE AFTERCARE PROGRAMME AND ASSISTING WITH HOME WORK, FROM GRADE 1-7

DATA CAPTURER - TYCH BUSINESS SOLUTIONS - MATCH CONTRACTED TO DOH (DEPARTMENT OF HEALTH)

• UPDATING OF HTS, CLINIC VISITS ON TIER.NET AS WELL AS MONITORING AND KEEPING RECORDS OF PATIENTS CURRENTLY UNDERGOING TREATMENT FOR HIV/TB AND ENSURING THE MEDICATION CORRESPONDS BOTH ON TIER AND THE SCRIPT.

GRADE 12 - WENTWORTH SECONDARY SCHOOL (1994-04)

CERTIFICATE - INTRODUCTION TO PERSONAL COMPUTING - INTUITION COLLEGE

NQF LEVEL 02 - NATIONAL CERTIFICATE RETAIL AND WHOLESALE PROCESS - WRSETA (2005-09)

CERTIFICATE LEVEL 5 - PROGRAMME IN GRADE R TEACHING - UNISA (2017)

DEGREE LEVEL 7 - BACHELOR IN EDUCATION – FOUNDATION PHASE - UNISA

COMPLETED - OPERATE A PERSONAL COMPUTER, USE GENERIC FUNCTIONS IN WINDOWS, MANAGING FILES, MS WORD, MS EXCEL, MS POWERPOINT, OUTLOOK, INTERNET - ADDED ADVANTAGE ACADEMY (2019-12)