Rishkar Ramkisoon

Certified Scrum Master (Alison) with 10+ years of hands-on experience across technical support, team leadership, QA automation, and software delivery. Proven ability to lead Agile teams, facilitate Scrum ceremonies, remove impediments, and bridge the gap between technical teams and business stakeholders. Unique background includes managing live production systems, building a platform from concept to launch, writing automated test scripts, and building custom Agile tools - including a live team confidence tracker and a Git-integrated dashboard that fetches real-time data for stakeholder reporting.

Grown significantly during 13 years at GAAP Point of Sale from Support Technician to Technical Supervisor to QA Analyst to Scrum Master. Earned certifications in Scrum, ISTQB, data analysis, cybersecurity, and automation testing, while building live platforms and custom Agile dashboard suite entirely on own time.

QA Software Analyst & Scrum Master (Fully Remote) at GAAP Point of Sale (Lesaka Technologies) (2022-01 – Present)

Served as dedicated Scrum Master for a cross-functional Agile team developing web-based POS systems, while also performing QA automation and UAT.

• Facilitated all Scrum ceremonies (daily standups, sprint planning, reviews, retrospectives) for a distributed development team, resulting in an increase in sprint predictability
• Managed and refined the product backlog in close collaboration with the Product Owner, ensuring clear acceptance criteria and priority alignment
• Actively removed impediments ranging from unclear requirements to environment instability
• Introduced velocity tracking, enabling data-driven sprint planning and reducing carryover work
• Coached the team on Agile best practices, leading to improved self-organization and a measurable drop in external interruptions during sprints
• Served as the bridge between support/escalations and the development team, translating customer issues into actionable user stories
• Built a custom web application to track the team's daily confidence scores, providing an early warning system for sprint risks and enabling data-backed retro discussions
• Developed a live dashboard integrated directly with Git Api that fetches real-time data and renders dynamic charts to visualize team progress on what matters most
• Used this dashboard to present clear, visual progress reports to stakeholders during sprint reviews, replacing guesswork with hard data and increasing stakeholder trust
• Designed and executed manual and automated test cases (Gauge, Taiko, JavaScript)
• Logged, tracked, and managed defects using Git, embedding testing into the team's Definition of Done
• Conducted performance, load, and stress testing to identify bottlenecks before they reached production
• Contributed to CI/CD processes, improving release reliability across alpha and beta channels

Technical Supervisor at GAAP Point of Sale (Lesaka Technologies) (2019-01 – 2022-12)

• Supervised, mentored, and scheduled a team of onsite technicians across KZN directly transferable to Scrum team facilitation
• Managed escalated technical issues and acted as primary customer liaison
• Implemented process improvements that increased customer retention and reduced repeat callouts, an early form of continuous improvement

Installations Supervisor at GAAP Point of Sale (Lesaka Technologies) (2017-01 – 2019-12)

• Coordinated all new customer installations across KZN, managing schedules, resources, and quality standards
• Trained technicians on best practices foundational Agile coaching and standards enforcement

Senior Head Technician (KZN) at GAAP Point of Sale (Lesaka Technologies) (2016-01 – 2017-12)

• Led regional technical support and advanced troubleshooting, building deep root cause analysis and escalation management experience

Technical Support & Installations Technician at GAAP Point of Sale (Lesaka Technologies) (2013-09 – 2016-12)

• Provided onsite/remote support for hardware, networking, Windows/Linux, and POS software, foundational understanding of production systems

Administrator / Product Installer at HOLD-IT Marketing and Manufacturing (2013-03 – 2013-09)

Technical Support & Installer at CASHTEK (2012-03 – 2013-03)

Diploma in Network Engineering – Varsity College (2010-01 – 2012-12)