Rodeniah Philander

Dedicated and results-driven IT Support Professional with hands-on experience providing Tier 1 and Tier 2 remote and onsite technical support across enterprise and public sector environments. Highly skilled in Microsoft 365 administration, Active Directory management, Windows OS deployment, network troubleshooting, hardware diagnostics, and end-user support. Recognized for delivering exceptional customer service, resolving technical incidents efficiently, and minimizing operational downtime within strict SLA timelines.

Seeking an IT Technical Support position to contribute technical expertise and drive service excellence in a dynamic organization.

Field Service Engineer - Alteram Solutions (Supporting SASSA) - Cape Town, SA

(2025-10)

• Deliver first- and second-line remote and onsite IT support to government personnel across multiple SASSA regional offices.
• Administer and support Microsoft 365 applications including Outlook, Teams, and OneDrive for active end-users.
• Manage Active Directory tasks including user account provisioning, group permissions, and password resets.
• Diagnose and resolve LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP network connectivity issues.
• Configure, deploy, and maintain biometric security devices, printing solutions, desktops, laptops, and peripheral hardware.
• Maintain comprehensive service desk tickets and technical documentation while consistently adhering to SLA requirements.
• Key Achievements: Successfully resolved hundreds of IT support incidents and significantly reduced user downtime through rapid root-cause diagnosis and proactive issue resolution.

Network Monitoring Intern - Sintrex - Cape Town, SA

(2024-07 - 2025-05)

• Continuously monitored enterprise network infrastructure using automated monitoring platforms to maintain system availability.
• Investigated network outages, bandwidth bottlenecks, and hardware performance alerts to ensure optimal uptime.
• Escalated critical infrastructure incidents to senior network engineers with detailed diagnostic documentation.
• Assisted senior technical teams in analyzing network performance metrics and troubleshooting server connectivity issues.

IT Systems Support Technician (Learnership) - iSquared Technologies - Cape Town, SA

(2023-04 - 2024-06)

• Provided Windows desktop support and Microsoft Office troubleshooting while completing an NQF Level 5 qualification.
• Executed operating system deployments, hardware upgrades, printer setup/configuration, and user account management.
• Maintained accurate technical documentation and delivered end-user guidance on software tools.

NQF Level 5 - Information Technology (Systems Support) - On The Ball College

Diploma - Management - Cape Peninsula University of Technology (CPUT)

National Senior Certificate - Matric