Andries Botha

IT Support Engineer with 20+ years of enterprise experience across banking, finance, education, hospitality and managed services. Deep expertise in Microsoft 365 administration, Azure, Active Directory, SCCM, virtualization (Hyper-V/Proxmox) and networking. Consistently maintains 98%+ SLA compliance while supporting Windows, macOS, mobile and cloud environments for 2,000+ end users.

Enterprise clients include PwC, Nedbank, Old Mutual, Transnet, ABSA and T-Systems. Fully equipped remote home office; available to work US, UK, Canadian or Australian business hours with immediate start.

Owner / IT Consultant - Touch The Cloud - Johannesburg, South Africa (Remote-first)

(2018-09)

• Run a remote-first IT services company delivering ongoing support to 50+ SMB clients across multiple industries.
• Own end-to-end Microsoft 365 administration: user lifecycle, tenant migrations, SharePoint and email security.
• Manage Azure cloud services — VM configuration, backup, and identity sync.
• Deploy and maintain Hyper-V and Proxmox virtualization environments.
• Provide remote monitoring and support via Pulseway, N-able, Syxsense, TeamViewer and AnyDesk.
• Configure and segment networks using UniFi, HP and Aruba switches with VLANs.
• Maintain asset and ticketing systems (Snipe-IT, NetBox, osTicket) and manage backup/DR via Metallic and Infrascale.

Senior Associate – IT Support - PricewaterhouseCoopers (PwC) - Johannesburg, South Africa

(2016-01 - 2018-11)

• Delivered remote and onsite support for enterprise clients including Nedbank, Westfalia Fruit, Inspired Schools and Hans Merensky.
• Supported Windows, macOS, Android and iOS across 2,000+ devices.
• Administered Active Directory: user accounts, permissions, password resets and onboarding.
• Delivered remote support via Bomgar, maintaining a response SLA of under 30 minutes.
• Built AutoIt automation scripts that cut repetitive manual tasks by 20%.
• Monitored server infrastructure using SolarWinds and Splunk; supported HP switching, Aruba wireless, VLAN configuration and firewall policy.

Desktop Support Engineer - Bytes Technology Group - Johannesburg, South Africa

(2015-04 - 2016-05)

• Provided onsite and remote support for AEL Mining Services.
• Used SCCM for imaging, OS deployment and application packaging.
• Resolved 40+ tickets per week spanning hardware, software and networking issues.
• Handled HP/Dell hardware troubleshooting and warranty coordination.

Field Support Engineer - T-Systems South Africa - Johannesburg, South Africa

(2008-03 - 2015-04)

• Delivered enterprise IT support for Old Mutual, Mutual & Federal and Transnet.
• Used SCCM, Tivoli and DameWare for remote administration.
• Managed Active Directory group policies, security groups and account administration.
• Administered Exchange mailboxes and provided VPN/BitLocker support.
• Participated in an enterprise BitLocker/MBAM rollout alongside Microsoft engineering.
• Provided after-hours escalation support for an estate of 500+ servers.

Back Office Support Engineer / Logical Security - Gijima - Johannesburg, South Africa

(2004 - 2008)

• Delivered onsite support for ABSA, Capitec Bank, Old Mutual, Southern Sun and AFGRI.
• Deployed Windows OS, Office and line-of-business applications.
• Repaired desktops, printers, scanners, POS devices and banking peripherals.
• Executed PXE imaging and workstation rollouts across branch environments.

High School Diploma - Marais Viljoen High School