Call Centre Agent - Digicall
(2022-10-17)
- Answering all incoming calls timeously and professionally.
- Complete calls within required call duration service level criteria.
- Log all relevant details accurately based on client's information.
- Answer an average of 250 calls per day in a high-volume call center environment.
- Acted as the primary point of contact for the team in the supervisor's absence, ensuring smooth operations
- Managed a team of 25 agents, providing guidance and training.
- ensuring a safe and productive work environment.
Call Centre Agent - MTN NRS - Digicall
(2022-10-17)
- Respond quickly to all customer messages.
- Complete calls within required call duration service level criteria.
- Contact various services on behalf of people with disabilities.
- Escalate matters which require more authority and resources to manager without delay.
Call Centre Agent - Mercedes-Benz Finance - Digicall
(2022-10-17)
- updating financial data
- Handling accounts
- Assisting clients with financial transactions
- answering queries
