Ronewa Masera
Driven and compassionate student and excellent interpersonal skills. Possess proven communication skills and passion that will support your company.
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About
Driven and compassionate student with excellent interpersonal skills. Possess proven communication skills and passion that will support your company.
Experience
Senior Administration Clerk- Revenue & Credit Management at Eskom SOC Megawatt Park (2025-12 – Present) •
Managed post-paid customer accounts, including disconnections, reconnections, reinstatements, and monitoring payment behaviour to ensure accurate revenue controls.
- Handled customer queries efficiently through email, telephone, and walk-ins.
Providing clear communication, resolving billing issues, and ensuring customer Satisfaction.
• Updated customer accounts records using Excel and internal systems.
• Processed payment arrangements for customers, followed credit control procedures, and ensured compliance with company policies and timelines.
• Maintained accurate office and administrative control, including filing, record management, preparing daily/weekly reports, and supporting revenue and credit management operations.
• Used Excel and system reports to analyse, and support decision-making.Credit collection.
Education
Bachelor of Commerce in Accounting – University of Johannesburg (2023)
Grade 12 – Khwevha Commercial Secondary School (2019)
