Rony Afandi

IT Support professional with hands-on experience in troubleshooting hardware, software, networking (LAN/WAN/TCP/IP), and basic server administration across multi-site environments. Proven ability to handle 30+ helpdesk tickets per month, enforce IT security policies including software license compliance and user access management, and maintain comprehensive IT asset records covering two companies. Detail-oriented, proactive, and analytical — committed to delivering reliable IT infrastructure support in line with organizational IT policies and SOP.

IT Support Intern - KEMNAKER at PT Satoria Agro Industri (2025-10 – 2026-04)

• Provided first-level IT support (hardware, software, Windows OS, LAN/WAN) following company IT policies and SOP
• Installed, configured, and maintained Windows systems, applications, and IT equipment (PCs, laptops, printers, CCTV)
• Monitored network infrastructure (LAN/WAN/Wi-Fi, TCP/IP) and administered basic server operations (NAS, user access, backup)
• Managed 30+ monthly helpdesk tickets (onsite & remote) across two companies (PT Satoria Agro & PT Satoria Aneka), minimizing downtime
• Coordinated with vendors and supported data backup, email system troubleshooting (Microsoft Outlook), security checks, and ongoing IT operations

IT Support Intern at PT Solusi Layanan Mandiri (2024-08 – 2024-12)

• Developed a desktop-based attendance system using Face Recognition and Gaze Tracking with Python, achieving 98.12% accuracy
• Provided onsite and remote technical support using AnyDesk to resolve user issues including Windows system and email troubleshooting
• Assisted in network setup including switch and router configuration and LAN connectivity
• Provided onsite technical support for computers, printers, and network connectivity issues
• Supported integration and testing of automation systems related to attendance and access control

IT Support Intern at PT Kutai Timber Indonesia (2024-01 – 2024-06)

• Performed hardware maintenance and troubleshooting for employee workstations
• Assisted installation of network infrastructure including UTP cable installation and device configuration
• Supported troubleshooting of computers, printers, and peripheral devices used by employees
• Conducted routine system checks and preventive maintenance to ensure optimal device performance
• Assisted in operating system installation and software deployment for office computers

Bachelor Degree in Computer Engineering (Teknik Komputer) – Politeknik Elektronika Negeri Surabaya (2021-08 – 2025-07)