Rose Pheladi
Debt Collector | Office Service Desk | Collecting Overdue Accounts | Data Capturer
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About
Detail-oriented debt collector with 15+ years of experience, seeking to advance, use my communication skills and extensive finance knowledge to negotiate repayments whilst closely following debt collection laws. Strong negotiator able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives.
Thorough legal and business economics acumen and excellent interpersonal skills. Willing to relocate and traveling.
Experience
Debt Collector at VVM Debt Collectors (2009 – Present)
- Manage multiple delinquent accounts for debt collection efforts.
- Keep track of assigned accounts to identify outstanding debts.
- Find people who owe money from overdue bills and negotiate payments.
- Plan a course of action to recover outstanding payments.
- Negotiate payoff deadlines and payment plans
- Assist businesses and individuals to collect money they are owed by debtors from overdue accounts, unpaid loans or other debts.
- Contact the debtor by phone, mail or sms
Offices Service Desk at VVM Debt Collectors (2009 – Present)
Education
Contact Centre Support – iFundi Customers Solutions (2010)
Call Centre Skills Programme – Falcon Business Institute (2008)
Computer Literacy – Havatech College (2005)
Office Administration – Havatech College (2005)
Matric (Grade 12) – Meridian College (1995)
