Rosina Morelle
Rosina Morelle
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About
Dear Sir / Madam
As a client relations aspect with over seven years of expertise in customer service work, I have a pleasant enamor with excellent phone voice-related issues and will be able to handle all types of issues easily. I possess good communication skills, exceptional troubleshooting abilities, and good listening qualities which I think will help me well with this kind of job
Thank you for your time and consideration
Sincerely,
Rosina Morelle
Experience
My online customer service as a consultant. Responding to and resolving all social media comments and queries within the agreed-on frame. Live Chat on Facebook, and Twitter. Assist with technical, billing, troubleshooting, and general queries. Help the customer to navigate our website, new activation, products and and linking accounts.
Education
Course: Workforce planning and staffing MOD –1`
· Learning and Development MOD - 2
· Performance improvement and management MOD – 3
· Reward management MOD - 4
· Employee Relaons MOD - 5
.Computer literacy /CONTACT CENTRE SUPPORT NQF LEVEL 2 - I-Fundu
Global Telemarkeng Services
Havetech- IN-SERVICE as Call Centre agent
