Roxanne Gloy

Results-driven Cost Accountant and Operations Finance Professional with over 20 years of experience across mining, manufacturing, logistics, and warehousing. Proven ability to optimise cost structures, enhance reporting accuracy, and improve operational efficiency.

Cost Accountant - GHH Mining Machines South Africa

(2023-07 - 2026-04)

• Improved job costing accuracy through allocation of labour, materials, and overheads
• Strengthened WIP controls and reduced aged WIP
• Provided variance analysis insights to management
• Improved inventory valuation and reconciliations
• Supported ERP (Business Central) improvements

National Service Manager - Home of Living Brands

(2021-10 - 2023-06)

• Managed operational and financial performance
• Drove revenue growth through upselling
• Improved inventory controls
• Led cross-functional teams

Dispatch Manager - Home of Living Brands

(2008-03 - 2021-10)

• Reduced transport costs via route optimisation
• Achieved 96%+ on-time delivery
• Improved dispatch KPIs
• Managed warehouse and logistics teams

Office Supervisor - Home of Living Brands

(2007-03 - 2008-02)

• Supervised daily office, transport and administration operations
• Planned delivery loads and coordinated company vehicle scheduling
• Managed driver performance, debriefing and delivery execution
• Controlled stock take activities and analysed inventory variances
• Oversaw transport accounts, customer queries and operational reporting
• Maintained CHEP pallet control and inventory accountability

Planner - Home of Living Brands

(2006-03 - 2007-03)

• Coordinated delivery schedules and transport planning activities
• Managed customer orders, delivery requirements and POD administration
• Monitored stock counts and prepared stock variance reports
• Maintained transport creditor accounts and operational reporting
• Improved delivery coordination through proactive follow-up and planning
• Supported inventory control and stock take processes

Claims Clerk - Home of Living Brands

(2005-12 - 2006-02)

• Processed customer claims, credits and non-stock requests
• Investigated claim liabilities and resolved customer queries
• Captured and maintained accurate credit documentation
• Ensured timely processing and filing of claims records
• Supported customer service and administrative functions

Receptionist - Home of Living Brands

(2005-11 - 2005-11)

• Managed switchboard operations and directed calls efficiently
• Provided administrative support across departments
• Assisted visitors and handled general reception duties
• Maintained professional communication with customers and suppliers

Basic Ambulance Assistant (Volunteer) - Turffontein Fire Station

(2005-06 - 2006-11)

• Assisted with emergency medical response and patient care
• Supported ambulance crews in emergency and non-emergency situations
• Maintained accurate incident documentation and reports
• Worked effectively under pressure in time-critical environments
• Demonstrated strong teamwork, communication and problem-solving skills

Grantor - Rainbow Finance (Central Credit Granting Office)

(2003-01 - 2004-12)

• Processed new hire purchase, loan agreement and revolving credit applications
• Conducted credit assessments, ITC checks and cross-check verifications
• Verified employment and personal information with customers and employers
• Managed customer queries, approvals and decline communications
• Performed credit reference checks and courtesy follow-up calls
• Maintained accuracy and compliance in credit granting processes

BCom - Financial Management - Lyceum (2021)

Short course - Supply Chain Management - UCT (2014)

Certificate - Financial Management - Lyceum (2014)

Higher Certificate - Business Administration - Oxbridge (2013)

Certificate - Basic Ambulance Assistant (2004)

National Senior Certificate (2002)