Rute Malate

Results-driven and customer-focused Sales and Administrative Professional with experience in sales, customer service, marketing, administration, and remote customer support. Skilled in building client relationships, handling customer enquiries, achieving sales targets, and providing administrative assistance in fast-paced environments. Strong communication and problem-solving abilities with experience supporting customers both in person and remotely.

Seeking opportunities in Sales Development Representative (SDR), Customer Service, Virtual Assistant, Administrative Support, Reception, and Entry-Level Sales roles.

Sales representative at Zizza Loja (2023-11 – 2024-09)

• Assisted customers in-store and remotely with product enquiries and purchases.
• Promoted and sold clothing, footwear, electrical appliances, and other retail products.
• Consistently worked toward achieving and exceeding sales targets.
• Built and maintained strong customer relationships to encourage repeat business.
• Handled customer concerns professionally and provided effective solutions.
• Processed orders and ensured smooth customer experiences from enquiry to delivery.
• Demonstrated strong communication and closing skills in customer interactions.

Marketing & Administrative Assistant at Willow International School (2023-08 – 2024-02)

• Assisted with day-to-day administrative operations and office support.
• Managed and updated social media platforms to increase engagement and visibility.
• Created marketing materials and promotional content.
• Maintained records and assisted with data management using Microsoft Excel.
• Supported communication between staff, students, and stakeholders.
• Assisted with general office administration and organisational tasks.

English Language Tutore (Remote) (2024-01 – Present)

• Delivered online English tutoring sessions to students from diverse backgrounds.
• Developed lesson plans and educational materials tailored to individual needs.
• Assessed and marked assignments while providing constructive feedback.
• Managed virtual communication and scheduling with students.
• Demonstrated excellent communication, patience, and organisational skills.

National Senior Certificate in Matric – Letsatsing Combined School (2017)