Field support engineer
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My exponential growth is linked to proactively embracing challenges as opportunities to learn. I am committed to customer satisfaction with focused delivery of technical solutions. My ability to be flexible, be an effective listener and rapidly adapt to new technology means I can add value to your team.
Due to my dedication and attention to detail I was promoted to Field Support Engineer providing face to face support to Sasol users with all IT software issues.
I excelled in this position and was promoted to my current position of Floor Support Engineer responsible for effectively supporting all floors of the Sasol Head Office in Sandton. This includes support to Sasol's VP’s and SVP’s with whom I have developed a reputation as being their go to person. Previously EOH had a team of agents for each floor but due company challenges and their trust in my ability and excellent service delivery, I am currently filling this role on my own.
Based on workload EOH hires temporary team members. I am responsible for training and leading the temporary staff in providing support to users, which includes setting up all desks, offices and assisting in the installation of IT services.
I am Dell certified. I have capability in all aspects of troubleshooting, installations, and configuration for a variety of desktops, laptops, hardware, software and mobile devices. I’m highly skilled in providing superior customer service and solving complex technical challenges.
I learnt to deal with customers in a professional manner and became skilled at supporting customers to resolve technical problems.
I learnt that to get people to listen to you, you must have confidence in yourself and the service that you are selling.
Skills Developed - I enhanced my communication skills and ability to work under pressure in a factory environment.
Skills Developed - I learnt to be patient and understanding with the customers.
