Sade Brown

Personable and resourceful individual with knock for fostering positive group dynamics and effective communication. Possesses foundational knowledge in group facilitation techniques and conflict resolution, coupled with strong organizational and time-management skills. Committed to driving collaborative success and empowering participants to achieve their goals.

Customer service assistant at CCI South Africa (2024-01 – 2026-01)

• Calmed upset customers using empathy and patience.
• Resolved account queries, billing issues, and complaints.
• Convinced departing customers to stay using discounts.

Business and Project management assistant facilitator at Sancaa Connections, Durban (2019-01 – 2019-12)

• Communicated clear guidelines and instructions for activities.
• Provide support and help learners be able to work together and understand what is required.
• Assisting and guiding student in learning for themselves through picking their own ideas and owning material through self-exploring.

Employee Assistance Practitioner (Intern) at Addington Hospital (2021-06 – 2022-06)

• Delivered psycho counselling and psychotherapy sessions for mental health support
• Assessing, analyzing & developing solutions plans
• Managed wellness programs and promoted health awareness days to enhance community engagement
• Organized financial literacy programmes and workshops to enhance participants' financial skills

Bachelor of Arts in Social Work – University of Zululand - Richards Bay, KZN (2018-05)

Life skills empowerment course – Catalyx consulting - Durban, South Africa (2015-01)

National Senior Certificate – Sparks estate secondary school - Durban, South Africa (2012-01)