Salome Mulder

Reliable and detail-oriented BCom (Marketing) professional with 15+ years of experience in administration, customer service, account administration and debt collection. Experienced in accurate data capture, maintaining records, handling customer information, responding to enquiries, preparing reports and coordinating follow-ups. Comfortable working independently, communicating professionally by phone and email, and managing confidential and time-sensitive administrative tasks.

Now seeking a remote, part-time administrative or data-entry opportunity where strong organisation, accuracy and customer-service experience can support a team effectively.

Accounts Manager at DJE Technologies (2023-03 – 2026-06)

• Served as the primary telephonic and email contact for individual and small-business customers, accurately recording and resolving account enquiries, escalations and complex queries.
• Supported a national active client base of 1,500+ customers, maintaining accurate customer information and consistent follow-up.
• Liaised with field operations regarding invoicing, service matters and after-sales enquiries, ensuring information was communicated accurately between teams and customers.
• Implemented call scripts and follow-up procedures to improve consistency, quality control and compliance with the Consumer Protection Act (CPA).
• Prepared daily and weekly customer feedback for management, identifying customer trends, issues and areas requiring action.
• Managed monthly debt collection activities as part of a three-agent team, maintaining an annual bad-debt ratio below 3.5% over a five-year period.
• Trained new employees on collections procedures, customer communication and telephonic negotiation.
• Administered debit-order collections using Netcash and Direct Debit systems.
• Provided Personal Assistant support to the Director of LDS International, including general administrative coordination.

Accounts Manager at LDS International (2012-05 – 2023-02)

• Managed customer accounts, administrative records, collections activities and customer communication within a high-volume service environment.
• Handled account information, payment-related administration and customer queries with a strong focus on accuracy and timely follow-up.
• Worked closely with operations and management to resolve customer requirements and maintain service standards.

Office Manager at Hartbeespoort Animal Welfare Society (2010-09 – 2011-03)

• Managed daily intake records, office administration, public enquiries and adoption liaison.
• Coordinated print and online marketing activities for animal intakes, fundraising and community outreach.
• Handled invoicing and monthly supply orders, maintaining communication with the Kennel Manager regarding stock requirements and reporting to the Managing Committee.

Customer Service Relations at FirstRand Bank Limited (2009-05 – 2010-06)

• Handled front-line client account enquiries and customer administration within the branch environment.
• Opened and administered personal, business and NGO accounts, ensuring required documentation was completed accurately.
• Assisted clients with Forex transactions as the branch's primary agent.
• Maintained documentation compliance, filing and records control as a FAIS-accredited agent.

Sales Clerk at Sidewalk Surfer (2004-04 – 2004-11)

• Provided front-line customer service, sales support and upselling.
• Assisted the Branch Manager with day-to-day administrative and operational tasks.
• Used the POS system for inbound stock processing and general sales transactions.

Bachelor of Commerce (BCom) in Marketing – University of the Free State (2009)